Cannot add credit card to Apple Pay

Jumblebumble

I have been told by Halifax Clarity that they will not allow my credit card to be added to Apple Pay because my IMEI of a phone I bought brand new has apparently been associated with fraud
Having first wrongly claimed it was Mastercard who kept the data base they now refuse to tell me who has misinformed them and sent a deadlock letter
I will be complaining to the ombudsman but does anyone know what this database might be and who operates it.

born_again

My best guess would be Apple, given you are trying to link to Apple Pay.

TadleyBaggie

The IMEI database is maintained by the GSMA according to this:

https://www.gsma.com/get-involved/working-groups/terminal-steering-group/imei-database/

marcia_

 Do you have a refurbished phone? 

MyRealNameToo

marcia_ said:

 Do you have a refurbished phone? 

Jumblebumble said:

I bought brand new 

Would guess not @marcia_

born_again

I would go back to where you bought the phone. If it is that list, then clearly not a NEW phone.

Other option is it is just a keying error, which needs correcting.

MattMattMattUK

TadleyBaggie said:

The IMEI database is maintained by the GSMA according to this:

https://www.gsma.com/get-involved/working-groups/terminal-steering-group/imei-database/

That list is for IMEI numbers and connecting to mobile networks, Apple for Apple Pay and Google for Google Wallet maintain their own separate databases, these contain the IMEI number, full device ID, the Wallet or Pay app also reports back on device updates and security. 

Jumblebumble

MattMattMattUK said:

TadleyBaggie said:

The IMEI database is maintained by the GSMA according to this:

https://www.gsma.com/get-involved/working-groups/terminal-steering-group/imei-database/

That list is for IMEI numbers and connecting to mobile networks, Apple for Apple Pay and Google for Google Wallet maintain their own separate databases, these contain the IMEI number, full device ID, the Wallet or Pay app also reports back on device updates and security. 

A belated thanks
I now need to wait to see what the ombudsman says
Just for clarity the phone had never been activated with Apple, was sealed boxed, zero battery cycles