Faulty charging port and being told it’s out of warranty

faultyhardware

Alderbank said:

@faultyhardware, instead of going mad thinking that it’s unfair, have you tried charging it from someone else's iPad charger?

That might help you resolve the issue.

Hiya I used several different ones at home and at work, only one that charged it was a MacBook in the Apple Store and they tried other cables and power bricks too so sadly it’s not a cable issue but the charger port which they inspected and found no scratches or dust when they had a look through a magnifying glass 

faultyhardware

vacheron said:

Okell said:

vacheron said:

The Major cause of most slow / no charging issues are:

• Underrated, poor quality or faulty USB power source. 
• Poor quality or damaged charging cable.
• Contaminated, corroded or damaged cable plug or iPad socket.

Have all of the above been completely ruled out?  as Apple's very vague report of "A hardware issue with no user misuse or error" could include any of these.

If any of those were the cause of the issue would it necessarily defeat a claim that the item was not of satisfactory quality under s9?

The power source depends if the original charger is being used. If so, then you may have a case.

I (personally) would consider a USB charging "lead" as a wear and tear item. 

If the iPad socket is full of packed lint/crud/corrosion, again not unfit for purpose, in the same way your car isn't "unfit for purpose" just because the user interface to the power system (say the cigarette lighter socket) has got so full of gunk that it can no longer properly conduct electricity. 

Hi guys the person at apple had a look through a magnifying glass and couldn’t see any dust or contamination or scratches, the only thing that charged it was a MacBook, I had tried several cables and different bricks and even my own pc to try and charge it and some in work as well but nothing was working, same with the other chargers in the Apple Store so sadly it’s not just a case of cleaning the port or replacing the cable or power bricks but a issue with the charging port itself 

visidigi

The fact it works with any cable at all means the port isn't broken, it means there's something impacting the contact between cable and socket.

If I used a magnifying glass on the one I 'fixed' for a relative the other week I would have not see what I did manage to take out.

Two things worth trying, as at this point you have nothing to lose...

Hairdryer, on cold, full power, blow into the port.
Toothpick (plastic or wood NOT metal/paperclip) into the port and gently pick at the bottom of socket to see what comes out.

MyRealNameToo

faultyhardware said:

vacheron said:

Okell said:

vacheron said:

The Major cause of most slow / no charging issues are:

• Underrated, poor quality or faulty USB power source. 
• Poor quality or damaged charging cable.
• Contaminated, corroded or damaged cable plug or iPad socket.

Have all of the above been completely ruled out?  as Apple's very vague report of "A hardware issue with no user misuse or error" could include any of these.

If any of those were the cause of the issue would it necessarily defeat a claim that the item was not of satisfactory quality under s9?

The power source depends if the original charger is being used. If so, then you may have a case.

I (personally) would consider a USB charging "lead" as a wear and tear item. 

If the iPad socket is full of packed lint/crud/corrosion, again not unfit for purpose, in the same way your car isn't "unfit for purpose" just because the user interface to the power system (say the cigarette lighter socket) has got so full of gunk that it can no longer properly conduct electricity. 

Hi guys the person at apple had a look through a magnifying glass and couldn’t see any dust or contamination or scratches, the only thing that charged it was a MacBook, I had tried several cables and different bricks and even my own pc to try and charge it and some in work as well but nothing was working, same with the other chargers in the Apple Store so sadly it’s not just a case of cleaning the port or replacing the cable or power bricks but a issue with the charging port itself 

The fact it's working with one device points to it being something more complex and requiring more investigation. There is nothing special about a mac's USBC port that would enable it to overcome a fault port. 

born_again

faultyhardware said:

vacheron said:

Okell said:

vacheron said:

The Major cause of most slow / no charging issues are:

• Underrated, poor quality or faulty USB power source. 
• Poor quality or damaged charging cable.
• Contaminated, corroded or damaged cable plug or iPad socket.

Have all of the above been completely ruled out?  as Apple's very vague report of "A hardware issue with no user misuse or error" could include any of these.

If any of those were the cause of the issue would it necessarily defeat a claim that the item was not of satisfactory quality under s9?

The power source depends if the original charger is being used. If so, then you may have a case.

I (personally) would consider a USB charging "lead" as a wear and tear item. 

If the iPad socket is full of packed lint/crud/corrosion, again not unfit for purpose, in the same way your car isn't "unfit for purpose" just because the user interface to the power system (say the cigarette lighter socket) has got so full of gunk that it can no longer properly conduct electricity. 

Hi guys the person at apple had a look through a magnifying glass and couldn’t see any dust or contamination or scratches, the only thing that charged it was a MacBook, I had tried several cables and different bricks and even my own pc to try and charge it and some in work as well but nothing was working, same with the other chargers in the Apple Store so sadly it’s not just a case of cleaning the port or replacing the cable or power bricks but a issue with the charging port itself 

Might be better to simply buy the same charger as they used.