British Gas Customer switch to MSE Collective Nov26

treasures

Hi - I am thinking of doing this switch.  I am already with BG and want to switch to BG.  I am concerned that I will be charged the early exit fee though.  Has this gone smoothly with other people who have done the same?  Thanks

FrugaiMacDugal

No early exit fee if internal switch.

Kimmy5555

Hi,

I'm already a customer of Britisg Gas and switched my tariff to MSE Collective Nov 26 on 30 Sept for my main residence, and it went through OK. 

On 1 Oct I tried to switch for my second residence from OVO to British Gas MSE Collective Nov 26 and nothing happened. British Gas told me they had not been notified. I sent a query to the MSE help team but they have not replied yet. 

With time running out I have tried the switch again yesterday and await what happens. I sent another email yesterday to the MSE help team reminding them of the problem I had, but as of this morning have still not had a reply.

Willberry

treasures said:

Hi - I am thinking of doing this switch.  I am already with BG and want to switch to BG.  I am concerned that I will be charged the early exit fee though.  Has this gone smoothly with other people who have done the same?  Thanks

I must have changed Tariff within British Gas at least 4 or 5 times this year. Every time I spot a new tariff which is slightly cheaper, or a longer period, I change even if I'm only saving £20. There is most definitely no charge for an internal switch although they may occasionally suggest a change to your direct debit if there is a relatively bigger change in your cost.

shirley999

I did the switch and British Gas took over my account on 3rd October - very quick!  However, I've just noticed the end date is 29th October 2026. It's stated 14 months fixed but this is less than 13 months.  What are others seeing as their end date please?  I've already had £30 compensation as they messed up and claimed my direct debit payment before they should have done so don't want to go in all guns blazing!

TedViola

I've had my first statement on this tarrif and it states end date 7th December 2026, that's 14 months right enough. Sorry to hear you are having problems, hope it gets resolved ok.

HouseMartin567

The Tariff section on the app shows my end date as 2nd Dec 2026 - so 14 months.

SillyPunter

My application to switch to British Gas Collective Nov 26 was automatically blocked by their system but a BG agent promised the switch would be carried out within 14 days. It didn't happen and MSE gave me a different reason for the rejection but it was too late to make a fresh application.

Trying to sort it by phone etc. was very difficult, having to explain multiple times to different people most of whom didn't seem to understand about the Collective Switch. Eventually I was switched but they put me on their own November26 tariff which is signficantly more expensive. I wanted to revert to the v63 tariff I was on but they said it can't be done so all I can do is keep looking for a better tariff to be offered and switch to that. To be fair they did give me some compensation for the way I was treated.