Another one - Carflow - Cambridge Leisure Park

BobbyDazzler22

Joy of joys - another PCN.

Summary of Incident:

• Parking session: Entered at 20:13, exited at 22:29 (ANPR records)

• Parking paid: £4.20 for 2 hours (evidence available - paid with RIngGo))

• Alleged breach: £2 underpayment (requested £6, paid £4)

• Reason: Insufficient payment for total time between ANPR entry/exit

Context and Mitigating Factors:

• Delay between Entry and Payment: Like every visitor, it took a few minutes to park the car, unload passengers, and complete payment using the on-site system. This is a normal part of the parking process and adds unavoidable time compared to ANPR clock-in, which Carflow’s system fails to account for.

• Delay after leaving the bay: Upon returning to my vehicle at the end of the paid period, I left the bay promptly, but remained with my car at the street entrance to pick up my friend, who was delayed as she had to visit two separate toilets (the first was out of order) before our journey home. I did not use the parking bay beyond the period I paid for. (as I was waiting outside the bay on the street - but clearly inside of the exit ANPR)

• Café/Leisure Use: During my visit, I spent nearly £100 at one of the centre’s restaurants. 

I have appealed to the landowner's managing agents (Savills) via email.

There are signs (I've always paid here before, but pay terminals are out of order/covered over)

Next steps folks?

Thanks so much in advance!

Car1980

I believe Savills are one of the reasonable ones, so I'd just wait on them.

BobbyDazzler22

Savills cancelled it - Bravo for common sense!

CarlosFandangoWheels

What e-mail address did you use to contact Savills? I have also received a PCN for this car park. 

ger_gem_pt

Likewise, i have also received a PCN - does anyone have an email address for Savills?

Coupon-mad

No - they have hundreds of local area phone numbers, it's not one central line - but you have it under your nose. It's the one published at the entrance to the car park and/or online in lease/units for rent google results (or newspaper articles) about that car park.