AutoPay failure Luton Point (arndale)

Xubbler · 4 October at 1:56AM

I parked at the Luton Point (Arndale) car park and set up auto pay in 2022. I parked at the point on the 27th of July 2025, as I had many times before, with no issues. However, on the 27th ParkJockey didn't take the money from my account although there was a valid card on the account and sufficient funds. they sent me a parking fine letter stating I hadn't paid, so I had to pay £100, reduced to £60 if paid up quickly. I appealed, saying auto pay was my method of payment, but my appeal was rejected. I appealed to Poplar, who said that I broke the contract for parking without payment and refused my appeal. For me, it seems that it is a failure of their systems, and if they did not attempt to take payment as they have done for the past 3 years, then that is not my fault. Their website says, "drive in and out without worrying" after setting up autopay. Should I allow this to go to court? Thanks in advance for your comments and advice on this.