Gmail off line ??

MouldyOldDough

My Gmail App is telling me that I am required to complete additional steps before using Gmail app - but it doesn't tell me what those steps are...............it appears to be OFFLINE - How do I switch it back ONLINE ?

I was using the app before lunch but it suddenly has problems ...

SiliconChip

I've been seeing the same thing since I picked my phone up this morning (Motorola Edge 40 Neo, Android 15), I thought a restart had fixed it but that hasn't been the case. One thing I have noticed is that if I look at emails on my Gmail account the message doesn't appear, it's only when looking at emails in my personal account (hosted by Fasthosts).

Exact message is:

To continue you'll need to take additional action

Your account or device settings require you to complete additional steps before using the Gmail app

MouldyOldDough

SiliconChip said:

I've been seeing the same thing since I picked my phone up this morning (Motorola Edge 40 Neo, Android 15), I thought a restart had fixed it but that hasn't been the case. One thing I have noticed is that if I look at emails on my Gmail account the message doesn't appear, it's only when looking at emails in my personal account (hosted by Fasthosts).

Exact message is:

To continue you'll need to take additional action

Your account or device settings require you to complete additional steps before using the Gmail app

So what's causing it and what's the fix ?

my phone is a Motorola G7, Android 10

AquaMail is still OK - Its just Gmail

hosted by TheVeryGoodEmail company

MouldyOldDough

We are not the only ones

https://piunikaweb.com/2025/10/03/gmail-take-additional-action-error/

Seems its caused by Google Play store !

SiliconChip

MouldyOldDough said:

We are not the only ones

https://piunikaweb.com/2025/10/03/gmail-take-additional-action-error/

Seems its caused by Google Play store !

Thanks, that's helpful to know, hopefully Google will issue a fix soon.

MouldyOldDough

It appears to have been fixed - I had to reboot my phone first though !

SiliconChip

MouldyOldDough said:

It appears to have been fixed - I had to reboot my phone first though !

Mine is also working OK so far today, but I haven't rebooted it, instead I cleared storage and cache for the Google Pay Services app, a solution I found on a Google support forum, which appears to have done the trick.