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Problems with RBS website
Brie
Posts: 15,321 Ambassador
I have a Virgin One flexible mortgage account. RBS has recently closed the V1 website and everything has been moved to the RBS one instead. It doesn't seem to be going very well.
Today I logged on to RBS, could access my account but noticed that there are no statements available. Given that we're being pushed to go paperless this is a big problem as there would be no monthly statement going forward. The list of transactions is only a small part of the statements so I certainly do want to have these.
So I looked for the webchatbot that has been there previously. And now it's not. And there's no secure messaging available of any sort. I have managed to track back to their top page of the site and found a phone number that I could call but this is different than the one I've used previously.
I wonder if anyone else has been having problems with V1 or RBS websites.
Today I logged on to RBS, could access my account but noticed that there are no statements available. Given that we're being pushed to go paperless this is a big problem as there would be no monthly statement going forward. The list of transactions is only a small part of the statements so I certainly do want to have these.
So I looked for the webchatbot that has been there previously. And now it's not. And there's no secure messaging available of any sort. I have managed to track back to their top page of the site and found a phone number that I could call but this is different than the one I've used previously.
I wonder if anyone else has been having problems with V1 or RBS websites.
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Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
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0
Comments
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Whilst I don't have the Virgin V1 mortgage account, whether that makes a difference I don't know, the RBS website is working fine for me including 'Chat to Cora' which pops up in the bottom right corner of the screen after logging on.
1 -
Any good?
Contacting the Royal Bank One Account team
1 -
Well Cora has reappeared but I can't talk to anyone as they only work 9 - 5. Will see if I can pick this up tomorrow.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅0
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