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Amazon: Faulty Installation lead to water damage
Comments
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Exodi said:Out of curiosity, why did their insurer decline the claim?
Unfortunately I disagree with your position that it's reasonable to claim for brand new flooring throughout the downstairs because of water damage to your 10 year old vinyl flooring around the washer/dryer. It is not proportionate.
How far do the affected panels extend from your washer/dryer? Is this area of flooring exposed to UV? If not, you can see how some might feel it's unreasonable/not proportionate, to suggest replacing the entire downstairs flooring, to prevent the risk of a potentially unnoticeable variation between a few tiles in front of your washer/dryer.SarahBDE said:Due to the age, even if the same product was still in production, there would likely be a slight difference in colour so replacing only the one part would not work.
Have you actually contacted Amtico to confirm if they still supply the specific vinyl flooring? If you can at least identify it, you might be able to find odd tile packs available from third parties online.
I would personally suggest getting a second (and third) opinion - in any case it will be necessary to produce in the event of court as you have a responsibility to mitigate your losses.
Googling lifespan of vinyl flooring suggests ~15 years, meaning even if there was absolutely no alternative but to replace your entire flooring, they could reasonably argue that you are only entitled to 10 year old flooring, or 1/3rd of the new replacement cost assuming linear depreciation.
This may seem unfair, but the principle is that you are returned to as close to the position you were before the incident, whereas a new floor would be betterment. If you reversed into someones ol' banger at the supermarket and it was deemed a write off, you would expect you shouldn't be liable for a brand new 2025 model.
Unfortunately the insurance would not give me a reason for denying my claim.
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Looks like you'll need to take this to court to get an outcome, making a calculation of what a reasonable contribution to the whole new flooring would be.0
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SarahBDE said:Exodi said:Out of curiosity, why did their insurer decline the claim?
Unfortunately I disagree with your position that it's reasonable to claim for brand new flooring throughout the downstairs because of water damage to your 10 year old vinyl flooring around the washer/dryer. It is not proportionate.
How far do the affected panels extend from your washer/dryer? Is this area of flooring exposed to UV? If not, you can see how some might feel it's unreasonable/not proportionate, to suggest replacing the entire downstairs flooring, to prevent the risk of a potentially unnoticeable variation between a few tiles in front of your washer/dryer.SarahBDE said:Due to the age, even if the same product was still in production, there would likely be a slight difference in colour so replacing only the one part would not work.
Have you actually contacted Amtico to confirm if they still supply the specific vinyl flooring? If you can at least identify it, you might be able to find odd tile packs available from third parties online.
I would personally suggest getting a second (and third) opinion - in any case it will be necessary to produce in the event of court as you have a responsibility to mitigate your losses.
Googling lifespan of vinyl flooring suggests ~15 years, meaning even if there was absolutely no alternative but to replace your entire flooring, they could reasonably argue that you are only entitled to 10 year old flooring, or 1/3rd of the new replacement cost assuming linear depreciation.
This may seem unfair, but the principle is that you are returned to as close to the position you were before the incident, whereas a new floor would be betterment. If you reversed into someones ol' banger at the supermarket and it was deemed a write off, you would expect you shouldn't be liable for a brand new 2025 model.
Unfortunately the insurance would not give me a reason for denying my claim.
If they won't pay out for all could you not cut out the bad parts and do a straight edge and put in a floor join like when you do one room in certain flooring and another a different colour.
Not sure if it would work if you know why I am on about or if it would look completely odd.
Just an idea and it might save the hassle of a 1 or 2 year until it goes to court.0 -
Boohoo said:SarahBDE said:Exodi said:Out of curiosity, why did their insurer decline the claim?
Unfortunately I disagree with your position that it's reasonable to claim for brand new flooring throughout the downstairs because of water damage to your 10 year old vinyl flooring around the washer/dryer. It is not proportionate.
How far do the affected panels extend from your washer/dryer? Is this area of flooring exposed to UV? If not, you can see how some might feel it's unreasonable/not proportionate, to suggest replacing the entire downstairs flooring, to prevent the risk of a potentially unnoticeable variation between a few tiles in front of your washer/dryer.SarahBDE said:Due to the age, even if the same product was still in production, there would likely be a slight difference in colour so replacing only the one part would not work.
Have you actually contacted Amtico to confirm if they still supply the specific vinyl flooring? If you can at least identify it, you might be able to find odd tile packs available from third parties online.
I would personally suggest getting a second (and third) opinion - in any case it will be necessary to produce in the event of court as you have a responsibility to mitigate your losses.
Googling lifespan of vinyl flooring suggests ~15 years, meaning even if there was absolutely no alternative but to replace your entire flooring, they could reasonably argue that you are only entitled to 10 year old flooring, or 1/3rd of the new replacement cost assuming linear depreciation.
This may seem unfair, but the principle is that you are returned to as close to the position you were before the incident, whereas a new floor would be betterment. If you reversed into someones ol' banger at the supermarket and it was deemed a write off, you would expect you shouldn't be liable for a brand new 2025 model.
Unfortunately the insurance would not give me a reason for denying my claim.
If they won't pay out for all could you not cut out the bad parts and do a straight edge and put in a floor join like when you do one room in certain flooring and another a different colour.
Not sure if it would work if you know why I am on about or if it would look completely odd.
Just an idea and it might save the hassle of a 1 or 2 year until it goes to court.
Due to the location, it would not be possible to replace just that bit of flooring. A floor join would look horrible there.
My hope from my original post was to understand my options better and how or if to do anything about Amazon. CAB told me to use the Consumer Rights Act but from this thread I learned that that may not be the right law to quote.0
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