Chase

JGal

Anyone having problems with Chase? My savings account has disappeared and can only see current account. Can't access statements either..

Edit.. It’s just come back

veggieblob

When I logged in early this morning there was a note saying they were having trouble showing some saving accounts so hopefully it's all sorted now.

zombie404

Chase was very glitchy and slow this morning

Transferring payments at 630 - 7am this morning to various regular savings accounts was very slow and balance updates after payments sent was delayed 

gec_wds

Yes - I haven't been able to use the app since Tuesday evening.   Unable to login properly - spinning wheel, balances incorrect, can't see savings accounts, etc, etc.   There are plenty of one star reviews in Android PlayStore saying that the latest version of the app doesn't work.  The Chase Support page on X also reports as recently as yesterday (9th Oct) that there is a problem that is currently being worked on to provide a fix.   At the same time the Chase Status page chaseuk reports that everything is working normally.   As yet this problem doesn't appear to have been picked up by any media channels.

veggieblob

gec_wds said:

Yes - I haven't been able to use the app since Tuesday evening.   Unable to login properly - spinning wheel, balances incorrect, can't see savings accounts, etc, etc.   There are plenty of one star reviews in Android PlayStore saying that the latest version of the app doesn't work.  The Chase Support page on X also reports as recently as yesterday (9th Oct) that there is a problem that is currently being worked on to provide a fix.   At the same time the Chase Status page chaseuk reports that everything is working normally.   As yet this problem doesn't appear to have been picked up by any media channels.

It has been and is working fine for me on android.  Not sure that's any help but might explain why the status page is ok?

Martico

Has been working fine for me too.

coyrls

gec_wds said:

Yes - I haven't been able to use the app since Tuesday evening.   Unable to login properly - spinning wheel, balances incorrect, can't see savings accounts, etc, etc.   There are plenty of one star reviews in Android PlayStore saying that the latest version of the app doesn't work.  The Chase Support page on X also reports as recently as yesterday (9th Oct) that there is a problem that is currently being worked on to provide a fix.   At the same time the Chase Status page chaseuk reports that everything is working normally.   As yet this problem doesn't appear to have been picked up by any media channels.

I've had the same problem since last Friday.  Support say that they are aware of the problem but I have been unable to access my accounts with them for a week now.  I got them to manually transfer everything out (bar £1 in each account) because I can't live with no access.

masonic

I had to clear all data and re-register (ID and selfie verification required). That fixed it for me.

huw01

Just had a new mobile phone, the last time was 7 years ago, I tend to make them last and don't opt for a new one until I have to. I have to say that  chase was the banking app I really had trouble with. I'm on Android and it went around in a loop with the ID verification . I used the old phone to chat with chase through the app and their advice was to uninstall it on the new phone and install again. I duly did that then it got even worse as it then wouldn't complete the pre setup stage of sending a verification code via SMS, I got an oops something has gone wrong message. In the end after a long wait on the phone an adviser tried and eventually managed to override something their end and I got it installed on the new phone.

For an app only bank, I wouldn't want to move my everyday banking to them. By comparison Santander, RBS and even the Coop bank worked first time and their processes were really easy.

Scrooge_McDuck86

Just saw this thread, for the last  5-6 weeks my app (Android) has been telling I'm offline after logging in... I can assure you all that I'm very much not offline.

Until about a week ago I couldn't even see my accounts/balances/history. I still can't make any payments or transfers or even talk to the live help via the app. Have spoken with Chase via phone twice, first agent was utterly useless, second advised there's a series of known Android specific issues and to wait for a fix.

The only work around I have is to reboot my phone which gives me about 5 minutes of functionality, all very strange.

I only use them for the boosted savings rate, which has just expired, moving everything elsewhere tonight. If this was my main current account I'd already been knee deep into a complaint via the Ombudsman as Chase are evidently doing Sweet **** All to fix this..

trickydicky14

Scrooge_McDuck86 said:

Just saw this thread, for the last  5-6 weeks my app (Android) has been telling I'm offline after logging in... I can assure you all that I'm very much not offline.

Until about a week ago I couldn't even see my accounts/balances/history. I still can't make any payments or transfers or even talk to the live help via the app. Have spoken with Chase via phone twice, first agent was utterly useless, second advised there's a series of known Android specific issues and to wait for a fix.

The only work around I have is to reboot my phone which gives me about 5 minutes of functionality, all very strange.

I only use them for the boosted savings rate, which has just expired, moving everything elsewhere tonight. If this was my main current account I'd already been knee deep into a complaint via the Ombudsman as Chase are evidently doing Sweet **** All to fix this..

I'm also having issues with the app. Login in today very slow, lots of info missing when logged in and savings account showing wrong interest rate. Like you, I have had to reboot my phone to get back to some sort of normality. Also like you, I'm getting message 'you are off line'.