Nationwide login details check

RG2015

Nationwide are asking me to confirm my details before I can log in. I clicked confirm in the app and it took me to my browser. This then asked me to confirm my name, address, date of birth and nationality.

It then asked questions about my instant savers (which were old converted regular savers) such as what I used them for and how much I expected to save and where the money came from. It then asked the same for my Flex Direct current account.

Has anyone else had this today?

MouldyOldDough

Nope - just logged in and everything is normal

Section62

RG2015 said:

Nationwide are asking me to confirm my details before I can log in. I clicked confirm in the app and it took me to my browser. This then asked me to confirm my name, address, date of birth and nationality.

It then asked questions about my instant savers (which were old converted regular savers) such as what I used them for and how much I expected to save and where the money came from. It then asked the same for my Flex Direct current account.

Has anyone else had this today?

I had it the other day when I logged in to online banking.  It was possible to delay completing the details until the next time.  I know they have to do it, but answering the questions for accounts that have only had a few pounds in them for 10+ years felt like a complete waste of time.

It was also possible to access the questionnaire by going to the 'My Details' section once logged in.  There was a banner there stating a deadline for completion.

RG2015

Section62 said:

RG2015 said:

Nationwide are asking me to confirm my details before I can log in. I clicked confirm in the app and it took me to my browser. This then asked me to confirm my name, address, date of birth and nationality.

It then asked questions about my instant savers (which were old converted regular savers) such as what I used them for and how much I expected to save and where the money came from. It then asked the same for my Flex Direct current account.

Has anyone else had this today?

I had it the other day when I logged in to online banking.  It was possible to delay completing the details until the next time.  I know they have to do it, but answering the questions for accounts that have only had a few pounds in them for 10+ years felt like a complete waste of time.

It was also possible to access the questionnaire by going to the 'My Details' section once logged in.  There was a banner there stating a deadline for completion.

In which case why not start off by sending you an email requesting that you update your details by xx/xx/2025?

Surely that is a more secure and respectful way of doing it rather than an unexpected pop-up on their app redirecting you to a browser based website.

Rudyson

RG2015 said:

Nationwide are asking me to confirm my details before I can log in. I clicked confirm in the app and it took me to my browser. This then asked me to confirm my name, address, date of birth and nationality.

It then asked questions about my instant savers (which were old converted regular savers) such as what I used them for and how much I expected to save and where the money came from. It then asked the same for my Flex Direct current account.

Has anyone else had this today?

No, but I had a similar issue logging in online to Virgin

RG2015

Rudyson said:

RG2015 said:

Nationwide are asking me to confirm my details before I can log in. I clicked confirm in the app and it took me to my browser. This then asked me to confirm my name, address, date of birth and nationality.

It then asked questions about my instant savers (which were old converted regular savers) such as what I used them for and how much I expected to save and where the money came from. It then asked the same for my Flex Direct current account.

Has anyone else had this today?

No, but I had a similar issue logging in online to Virgin

Thanks for the heads-up. I have to say I cannot recall any Virgin Money requests to confirm my details.

Rudyson

RG2015 said:

Rudyson said:

RG2015 said:

Nationwide are asking me to confirm my details before I can log in. I clicked confirm in the app and it took me to my browser. This then asked me to confirm my name, address, date of birth and nationality.

It then asked questions about my instant savers (which were old converted regular savers) such as what I used them for and how much I expected to save and where the money came from. It then asked the same for my Flex Direct current account.

Has anyone else had this today?

No, but I had a similar issue logging in online to Virgin

Thanks for the heads-up. I have to say I cannot recall any Virgin Money requests to confirm my details.

Me neither until today.

Section62

RG2015 said:

Section62 said:

RG2015 said:

Nationwide are asking me to confirm my details before I can log in. I clicked confirm in the app and it took me to my browser. This then asked me to confirm my name, address, date of birth and nationality.

It then asked questions about my instant savers (which were old converted regular savers) such as what I used them for and how much I expected to save and where the money came from. It then asked the same for my Flex Direct current account.

Has anyone else had this today?

I had it the other day when I logged in to online banking.  It was possible to delay completing the details until the next time.  I know they have to do it, but answering the questions for accounts that have only had a few pounds in them for 10+ years felt like a complete waste of time.

It was also possible to access the questionnaire by going to the 'My Details' section once logged in.  There was a banner there stating a deadline for completion.

In which case why not start off by sending you an email requesting that you update your details by xx/xx/2025?

Surely that is a more secure and respectful way of doing it rather than an unexpected pop-up on their app redirecting you to a browser based website.

That's today's Nationwide for you.  Unfortunately.