New flooring and levelling NIGHTMARE

Albermarle

silvercar said:

I’d be going for a glue down, if you know there are issues with the base, unless he’s offering to level the floor again, ideally with self levelling screed.

He’s the expert, but I though the depth referred to the top layer, so the deeper the top layer the longer lasting it is expected to be.

You are correct that the thicker the clear top layer ( known as the wear layer), the better the quality/the longer it will last.
However it would not be anything like 8 mm thick, even for the top quality.
So presume the 8mm and 5.5 mm refers to the full thickness of the tile.

Kaipa88

I’ve been recommended the following (Herringbone):

https://unilinflooring.showpad.com/share/EacokDthKRHWkZoGnNUIu/0

Kaipa88

*UPDATE*

So the boss cane out and agreed the flooring was not fit for purpose. He arranged to have it all taken up, re-level areas where there was obvious signs of deflection and fit a new Quick Step laminate flooring which has just come onto market which is abit more flexible. Canopy (company who manufacture the original LVT) agreed to credit him for the LVT as he was blaming the flooring. They came out to re-screed sections on Weds in preparation for fitting the new floor on Friday. On Thurs I went round with a plank to check levels out of curiosity and it was WELL out all over the place. I sent the boss about 4 or 5 videos displaying how un-level these areas were and his response was:

“Ok I understand 

I’m afraid I’m struggling to get to the level of satisfaction that you’re after , I think you need to get a company in that specialises in fully bonded lvt that are also able to screed to the tolerances that you’re after

I’ll refund you any money paid and arrange for the flooring to be collected tomorrow 

My apologies”

I responded and said I still want the flooring as I’ve waited for so long now but he needs to assure me this can be grinder/levelled before the floors fitted. Fri came and his lacky turns up first to sort the levels followed by 2 fitters. One of the fitters immediately pulled a face at the floor and his exact words were “what are we supposed to do with that?”. I pointed out the multiple areas where the floor isn’t level - the fitter took me to one side and said this lacky (who originally screeded along with the boss) don’t know what they’re doing. If he fitted the new laminate on the flooring as it is I’d have the exact same issue as before. 

He then called the boss who then cancelled the job due to “further complications” and sent them elsewhere. I’m now stuck with the new laminate here and a completely bodged kitchen subfloor. I called him and said I’d look at getting a professional screeding company to give me a quote. 

The screeding company came out yesterday and the guy said it’s one of the worst screeding jobs he’s seen in a long time. He got the laser out and started measuring, confirming the worst areas levels were out by 22mm within 2 metres (Quick Step advise up to 4mm tolerance within 2 metres!). Other areas up to 10mm out etc. He commented that the screed hadn’t been mixed properly as it looks too thick. He advised the entire screed needs taking out back to the original floor and they (the screeding company) re-screed properly. He commented that the issue I have now is that there’s more high points than low, it would be easier for them if it was too low so they could add more screed. I’m waiting for the official quote but he said it’s going to cost in the region of £1000-£2000 depending if they can get it all done in 1 day or 2. 

This leaves me in an absolute pig of a situation as the boss of the flooring company basically just wants to get rid of this situation now and refund me (he’ll just lose out on labour costs) however that doesn’t help me when I’m now stuck with a brand new kitchen and being told the whole subfloor needs ripping out and rescreeding!

Not sure where to go from here..

Kaipa88

Some examples of the subfloor as it currently is..