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B&Q Appalling Service via their call Centre 0333 014 3357
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Only regulated trades need to have a complaints procedure. B&Q are not one of these.Phil_Mill said:After receiving a terrible service calling B&Q to cancel my order... and the product still arrived and me refusing delivery, I am still waiting for B&Q to (a) contact me about the complaint I submitted via official channels and (b) to refund my £189.65. No contact from them whatsoever. I've called my card company to put in a chargeback.
What has happened to the good old British companies. No wonder we are loosing them!!Life in the slow lane0
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