B&Q Appalling Service via their call Centre 0333 014 3357

born_again

Phil_Mill said:

After receiving a terrible service calling B&Q to cancel my order... and the product still arrived and me refusing delivery, I am still waiting for B&Q to (a) contact me about the complaint I submitted via official channels and (b) to refund my £189.65. No contact from them whatsoever.   I've called my card company to put in a chargeback. 

What has happened to the good old British companies.  No wonder we are loosing them!!

Only regulated trades need to have a complaints procedure. B&Q are not one of these.