NS&I login problems

lenfshr_2

For years now, I have had trouble logging in to NS&I. They suspend my logging in, so I have to go online and change my password. Problem is, that does not work. I am asked to enter a Hash Key, which never works. Every time I change my password, it stops working the next time I need to enter money into my saving account. It seems I can't talk to someone. I go through this same thing every year. I am wondering if I should go somewhere else to save my money. I am really !!!!!! with NS&I.

Ch1ll1Phlakes

lenfshr_2 said:

For years now, I have had trouble logging in to NS&I. They suspend my logging in, so I have to go online and change my password. Problem is, that does not work. I am asked to enter a Hash Key, which never works. Every time I change my password, it stops working the next time I need to enter money into my saving account. It seems I can't talk to someone. I go through this same thing every year. I am wondering if I should go somewhere else to save my money. I am really !!!!!! with NS&I.

Have you 2 factor authentication set up? Also there is an NS&I page about resetting your details which goes above resetting your password. This may help but I've personally never had to use it. Have a look with the following link and the "Still Having Trouble?" option.

Help logging in | Help | NS&I

friolento

picking up a random NS&I login thread

This morning I tried to log into my NS&I account for the first time in a number of months. It’s the first time I had login issues at NS&I.

I first tried it with my default browser, Chrome. They made an automated call with a security code, then sent another one by SMS, then gave me a spinning wheel for a while, and ultimately displayed the login page again.

So I tried with the Edge browser and got in straight away, after entering another SMS security code they had sent. But not for long - without warning I got logged out after clicking on my PB account. I then was not able to log into again.

I tried to get hold of an agent via chat but it turned out that the chat bot simply wanted me to log into online banking. So eventually I decided to call. Up to 30 minutes wait time, and they cut me off after 6. When I tried the call again, wait time was just up to 15 minutes, and hooray, I managed to speak to an agent. She confirmed they had technical issues, with no outlook for a fix. She couldn’t help with what I wanted to fo because her system was playing up too. So frustrating. An hour of my life wasted.

I feel better now that I had a moan about it.