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Bought item registered as stolen - how do I contact EBay?

Bought an electronic device from a private seller in trying to set it up turns out it can’t be registered as it has been  reported lost or stolen.

how do I contact EBay about this? Every pathway I try sends me down a ‘contact seller’ or ‘report as not received’ route and the EBay guidance on stolen goods only seems to relate to sellers. 

I want EBay to step in here - but how on earth do I make contact?

Thanks

Comments

  • Send a request  to return through e bay, they respond then or at least they did when i requested one,
  • mta999
    mta999 Posts: 479 Forumite
    100 Posts Name Dropper
    edited 28 September 2025 at 4:05PM
    return - item not as described. They will then be liable for return postage
  • Request a return and you'll get a postage label.  As the seller is playing silly b*****s I'd be tempted to also report it to the police once you have their name and address
  • DO NOT request a change of mind return - the seller can refuse it and you will be unable to open another case. 
    Make sure its a return under 'not as described' - you will not be liable for any return postage costs and will be refunded in full. 
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