Royal Mail delivering my parcels to a wrong address and Aliexpress parcel

dinth1906

Hiya. Since about 2 years ago, Royal Mail started delivering my parcels to a wrong addresses, particularly one address. Two years ago it happened once or twice, but recently it got more frequent. I have tried to complain to RM but they dont accept complaints about lost parcels from recipients, only from senders. Funny thing, my parcels were always delivered to a single, very distinguishable residential house made build from black brick. I have even tried making a formal complaint about it to Royal Mail, but it was rejected. In the last month it happened like 4 times, but the sellers always refund or ship again. 
Anyhow, today my Aliexpress parcel was again delivered to a wrong address - im not sure if its the same as always, because this time the proof of delivery photo only shows the parcel on the bottom of a typical, brown garden storage box. 
I have tried opening a case on Aliexpress, but the only thing i can actually do is confirming that i have received the item, which i havent, or a link to contact Royal Mail which i know from my prior experience that wont do anything because im not the seller.
The latest Aliexpress package actually contained a whole lot of different orders packed into one parcel and i dont want to lose money for them 

MyRealNameToo

dinth1906 said:

Hiya. Since about 2 years ago, Royal Mail started delivering my parcels to a wrong addresses, particularly one address. Two years ago it happened once or twice, but recently it got more frequent. I have tried to complain to RM but they dont accept complaints about lost parcels from recipients, only from senders. Funny thing, my parcels were always delivered to a single, very distinguishable residential house made build from black brick. I have even tried making a formal complaint about it to Royal Mail, but it was rejected. In the last month it happened like 4 times, but the sellers always refund or ship again. 
Anyhow, today my Aliexpress parcel was again delivered to a wrong address - im not sure if its the same as always, because this time the proof of delivery photo only shows the parcel on the bottom of a typical, brown garden storage box. 
I have tried opening a case on Aliexpress, but the only thing i can actually do is confirming that i have received the item, which i havent, or a link to contact Royal Mail which i know from my prior experience that wont do anything because im not the seller.
The latest Aliexpress package actually contained a whole lot of different orders packed into one parcel and i dont want to lose money for them 

Are they always delivering to the same wrong address? Is there an obvious reason why? Have you been to the address they are delivering them to?


I used to have a problem because our address was something like 

12 Smith Row
Main Road
Town 

But a lot of our post came address to:

12 Main Road
Town

In part this was because "smith row" was held in an obscure field of the PAF file and seems many IT systems didnt consider it. Thankfully for us it was only a mile down the road or such and so would drop down occasionally and they'd give us our stuff. Plus there was the one time we got a parcel for them which was much harder to understand how the mistake had happened. 

knightstyle

DD has a good relationship with people in a nearby house who get her mail, sometimes she gets theirs...
7 brick lane and 7 brick lane place.....

dinth1906

Yeah, except for that one time where all I could see was my package shoved inside some garden storage box, it’s always been the same house, super easy to recognize with its charcoal-coloured bricks. Thing is, I don’t know of any house like that around here, and the town’s pretty big—like over 100k people.

Since my original post Aliexpress has accepted refund on one of the orders which was in the parcel (cheapest one) and rejected refund requests on the remaining 4 orders which were inside

GrubbyGirl_2

have you checked the Royal Mail app to look at the map location for delivery?

dinth1906

Hmm, no, im trying to avoid having unnecessary apps on my phone. Does the app shows anything whats not being shown via website?

GrubbyGirl_2

dinth1906 said:

Hmm, no, im trying to avoid having unnecessary apps on my phone. Does the app shows anything whats not being shown via website?

I haven't checked the web site but on the app if you click on proof of delivery it gives you a pic and the coordinates of the delivery on a map.

dinth1906

Good to know, today i have received a parcel which has both photo and location in the confirmation, this being said that particular AE order has only photo without the location. Anyhow, this will be very helpful in the future, thanks!