Used M6 toll road but fee not taken

cannugec5

Earlier in the week we used the M6 toll road and my husband tapped his credit card to pay the fee. I regularly check the bank account and saw the fee was pending. Until this morning when it has ‘dropped off’ and is no longer pending or paid . 

We don’t have any sort of receipt or proof of payment. What should I do? Do I phone them to make payment again by telephone or simply wait and risk a fine for non-payment? 

Any ideas why a pending payment for a service used would not get paid? 

magpies79

I had the same thing happen to me a couple of years ago nothing showed on my account was there for a few days then just went I rang  told them my reg and what direction I was travelling in they were able to locate what toll booth I used and payed over the phone 

Mildly_Miffed

cannugec5 said:

Earlier in the week we used the M6 toll road and my husband tapped his credit card to pay the fee. I regularly check the bank account and saw the fee was pending. Until this morning when it has ‘dropped off’ and is no longer pending or paid . 

We don’t have any sort of receipt or proof of payment. What should I do? Do I phone them to make payment again by telephone or simply wait and risk a fine for non-payment? 

Any ideas why a pending payment for a service used would not get paid? 

What did the card issuer say when he asked them?

cannugec5

Well, the situation resolved itself. Today it shows as paid so I’m rather glad that I didn’t rush in and try to pay by phone. I should simply have been a little more patient. 

metropolis090

Just give M6 Toll a quick call. If the payment failed, they'll tell you and take it over the phone. Better to be proactive than risk a fine.

Ibrahim5

What a palaver. Best avoid the road.

Arunmor

Ibrahim5 said:

What a palaver. Best avoid the road.

Why?  Absurd thing to say I don't travel that far south very often but it is a godsend of a road.

born_again

Arunmor said:

Ibrahim5 said:

What a palaver. Best avoid the road.

Why?  Absurd thing to say I don't travel that far south very often but it is a godsend of a road.

This is MSE. Why pay to use a road, when there is one you can use for free 🤦‍♀️🤣