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Debenhams refunding via gift card.
GPAP2218
Posts: 1 Newbie
Hello. I have just received my order from Debenhams. Nothing fits so I started a return. It is coast clothing so I was advised to go into the coast portal. However before I got into the coast portal, it is stating I will be refunded via a gift card? Which I find very strange as I have not selected anything yet as I am not even in the coast returns portal. I have resided this via Debenhams which is absolutely useless and they’re saying they cannot change it now…. I paid for my items via Klarna and they are saying I would still have to pay them as I will receive my refund in gift cards. Has anyone else experienced this? And did it get resolved? Does anyone know who I can go too?
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Comments
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A few threads on this & it seems the default option when selecting a refund is gift card & you have to change that to cash refund.Life in the slow lane0
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