LOVEHOL-DOM

Newsall

I saw a post on your website and faced similar issues with the same merchant, LOVEHOL-DOM.
As the post mentioned, I am in a similar situation. On 22nd July, LOVEHOL-DOM made three transactions on my HSBC credit card: one for £0.30 and two for £750 each. (None of these transactions required OTP verification or triggered a bank fraud alert.)

On 24th July, I noticed these charges on my statement and immediately informed the bank. However, the bank is now saying that LOVEHOL-DOM transactions are confirmed as authorized by me, and I need to contact the merchant directly. The bank has not provided any contact email or phone number for the merchant. Apart from posts on your website, I could not find any other contact information online.

for the last two month i have called multiple time to fraud investigation team of HSBC but not much luck other then 75 pound compensation 

this merchant have no contact information on google ,I have no idea what else i should do 

I am trying to understand what further options are available for me to take action. 

TadleyBaggie

Presumably referencing this thread: https://forums.moneysavingexpert.com/discussion/6611774/help-needed-scam-payments-to-lovehol-dom-and-nowhere-left-to-turn

born_again

Banks do not hold any contact details for retailers.

Best guess would be a trial purchase.
So have a look at what you were doing online or on phone around the time of transactions.

HSBC will be able to give you the exact time of transactions.

Newsall

Yes, that is the only post containing information about LOVEHOL-DOM. I have already posted a comment there, asking whether the individual who reported in June might be able to provide advice. To gather more details, I also created a new chat for further assistance.

mta999

an unauthorised transaction on your credit card - have you raised a proper formal complaint with hsbc? 

If not do so.

After 8 weeks ask for a deadlock.letter and go to the ombudsman.  hsbc should refund unauthorised transactions.

Newsall

I have raised immediately on 24th July  with Fraud investigation team ,unfortunately same like other post HSBC fraud team not helpful at all in last two month i have called then 13 time ,thank you very much for the advise for deadlock letter i will call bank today again 

Newsall

kindly advise i was checking this merchant on internet no contact information is available ,how to find contact information   LOVEHOL-DOM   .I checked the company house website but no company registered with LOVEHOL-DOM 

retiredbanker1

Registered under We Love Holidays Ltd 

mta999

Newsall said:

I have raised immediately on 24th July  with Fraud investigation team ,unfortunately same like other post HSBC fraud team not helpful at all in last two month i have called then 13 time ,thank you very much for the advise for deadlock letter i will call bank today again 

As long as on the 24th of July you raised a formal complaint you are allowed after eight weeks to go to the ombudsman (and it has been at least eight weeks since the 24th)

You don't actually need a formal deadlock letter to go to the ombudsman just the passage of eight weeks - although asking HSBC for one might spur them into action

You're complaint is there was an authorised activity on your credit card and HSBC have failed to refund you. Keep it simple.