Charge back for small amount

th081

I brought something from a website I thought was UK based, the quality is not great on enquiring about a return they want me to post to China even though no mention is made of being China based. The returns page even references a London address. The cost of the item is £30 and the postage will eat that up etc.

Can I get may card to do a charge back or similar 

TadleyBaggie

Doing a chargeback AND keeping the item? Probably not.

th081

I'm happy to return it to a UK address. But they said if I return to the UK address on the website they won't accept. So not sure if it's a postal box 

MyRealNameToo

th081 said:

I brought something from a website I thought was UK based, the quality is not great on enquiring about a return they want me to post to China even though no mention is made of being China based. The returns page even references a London address. The cost of the item is £30 and the postage will eat that up etc.

Can I get may card to do a charge back or similar 

You would need to have evidence of returning it per the merchants instructions so to China. The problem is even if you do return it its likely the merchant will never receive it, tracking tends to stop when it hits China so they can then contest the chargeback on the basis the goods haven't been received back. 

Many of these companies offer discounts to encourage you to keep the goods, this tends to be your best bet but even then not all actually pay you the discount they promised

th081

MyRealNameToo said:

th081 said:

I brought something from a website I thought was UK based, the quality is not great on enquiring about a return they want me to post to China even though no mention is made of being China based. The returns page even references a London address. The cost of the item is £30 and the postage will eat that up etc.

Can I get may card to do a charge back or similar 

You would need to have evidence of returning it per the merchants instructions so to China. The problem is even if you do return it its likely the merchant will never receive it, tracking tends to stop when it hits China so they can then contest the chargeback on the basis the goods haven't been received back. 

Many of these companies offer discounts to encourage you to keep the goods, this tends to be your best bet but even then not all actually pay you the discount they promised

Thanks so even though the site gives no indication it is returns to China. Seems like a bit of a scam.

Nasqueron

The question would be whether £30 is a reasonable price for the item or if it was so cheap it was obviously drop shipped from China. Similarly, if the £30 item was likely to be good quality based on the pricing of similar items.

An example would be an action camera, for £30 you would expect something very basic and limited battery/video quality so if you were complaining that you didn't get much for your money, you wouldn't really have a leg to stand on. If you bought a travel mug that lost heat in 5 minutes, you might well have a complaint. 

Does the site not have terms and conditions saying where the return address is? If the item is not as described/faulty then why are you paying to send it back?

born_again

th081 said:

I brought something from a website I thought was UK based, the quality is not great on enquiring about a return they want me to post to China even though no mention is made of being China based. The returns page even references a London address. The cost of the item is £30 and the postage will eat that up etc.

Can I get may card to do a charge back or similar 

Quality is not covered by chargebacks as it is a very subjective matter.

For future reference. Anyone can purchase a .co.uk domain name. So always check T/C, Returns details. 

th081

born_again said:

th081 said:

I brought something from a website I thought was UK based, the quality is not great on enquiring about a return they want me to post to China even though no mention is made of being China based. The returns page even references a London address. The cost of the item is £30 and the postage will eat that up etc.

Can I get may card to do a charge back or similar 

Quality is not covered by chargebacks as it is a very subjective matter.

For future reference. Anyone can purchase a .co.uk domain name. So always check T/C, Returns details. 

My mistake on the .co.uk, the returns page has a London address and no mention of china returns 

MyRealNameToo

th081 said:

MyRealNameToo said:

th081 said:

I brought something from a website I thought was UK based, the quality is not great on enquiring about a return they want me to post to China even though no mention is made of being China based. The returns page even references a London address. The cost of the item is £30 and the postage will eat that up etc.

Can I get may card to do a charge back or similar 

You would need to have evidence of returning it per the merchants instructions so to China. The problem is even if you do return it its likely the merchant will never receive it, tracking tends to stop when it hits China so they can then contest the chargeback on the basis the goods haven't been received back. 

Many of these companies offer discounts to encourage you to keep the goods, this tends to be your best bet but even then not all actually pay you the discount they promised

Thanks so even though the site gives no indication it is returns to China. Seems like a bit of a scam.

Possibly, but thats why you do your due diligence before buying from a firm you've never heard of before. Many people fall for these types of websites but if you know what to look for many are very clearly overseas and you can be fairly certain that returns will go back overseas with the associated costs

Which site was it?

born_again

th081 said:

born_again said:

th081 said:

I brought something from a website I thought was UK based, the quality is not great on enquiring about a return they want me to post to China even though no mention is made of being China based. The returns page even references a London address. The cost of the item is £30 and the postage will eat that up etc.

Can I get may card to do a charge back or similar 

Quality is not covered by chargebacks as it is a very subjective matter.

For future reference. Anyone can purchase a .co.uk domain name. So always check T/C, Returns details. 

My mistake on the .co.uk, the returns page has a London address and no mention of china returns 

Have you got a link?