Nationwide regular saver

clairec666

Hattie627 said:

SloughSally said:

Can a new NW regular saver be opened the day a current one ends ? 

I have one maturing  on 30th September and want to get a payment in on that day and also October 1st to maximize my return.

If your maturity date is 30th September (shown on Nationwide online record as the "anniversary date"), you won't be able to open a new one online until 1st October. You could try a phone call on 30th September and explain your desire to open and fund a new one before the month ends. They might be able to help although I've never tried it.

I imagine the customer service person would be confused by the whole "fund at the end of the month thing" if you tried to explain your reasoning. And you'd completely baffle them if you started asking about 13th payments.

Bobblehat

clairec666 said:

Hattie627 said:

SloughSally said:

Can a new NW regular saver be opened the day a current one ends ? 

I have one maturing  on 30th September and want to get a payment in on that day and also October 1st to maximize my return.

If your maturity date is 30th September (shown on Nationwide online record as the "anniversary date"), you won't be able to open a new one online until 1st October. You could try a phone call on 30th September and explain your desire to open and fund a new one before the month ends. They might be able to help although I've never tried it.

I imagine the customer service person would be confused by the whole "fund at the end of the month thing" if you tried to explain your reasoning. And you'd completely baffle them if you started asking about 13th payments.

You may be surprised to hear that a few CS agents (not necessarily NW ones) seem to understand exactly what I am up to when I ask specific questions about opening an RS earlier in the month than a date later in same month that I intend to make the 1st deposit. I also ask how long it takes to register a deposit near the end of a month! They often twig when I ask if I can make the last deposit on the 1st of the month that the RS would mature!

Sadly, there should be more agents with the product knowledge required to be able to understand this possibility and not have to consult their supervisor because the script they read from does not answer such specific questions! I guess that's the result of outsourcing CS!  I actually appreciate those agents that are clued up enough to understand. In another life, many decades ago, I worked for Comet (remember them!), product knowledge was king, and commercial computers were still in nappies!

clairec666

Bobblehat said:

clairec666 said:

Hattie627 said:

SloughSally said:

Can a new NW regular saver be opened the day a current one ends ? 

I have one maturing  on 30th September and want to get a payment in on that day and also October 1st to maximize my return.

If your maturity date is 30th September (shown on Nationwide online record as the "anniversary date"), you won't be able to open a new one online until 1st October. You could try a phone call on 30th September and explain your desire to open and fund a new one before the month ends. They might be able to help although I've never tried it.

I imagine the customer service person would be confused by the whole "fund at the end of the month thing" if you tried to explain your reasoning. And you'd completely baffle them if you started asking about 13th payments.

You may be surprised to hear that a few CS agents (not necessarily NW ones) seem to understand exactly what I am up to when I ask specific questions about opening an RS earlier in the month than a date later in same month that I intend to make the 1st deposit. I also ask how long it takes to register a deposit near the end of a month! They often twig when I ask if I can make the last deposit on the 1st of the month that the RS would mature!

Sadly, there should be more agents with the product knowledge required to be able to understand this possibility and not have to consult their supervisor because the script they read from does not answer such specific questions! I guess that's the result of outsourcing CS!  I actually appreciate those agents that are clued up enough to understand. In another life, many decades ago, I worked for Comet (remember them!), product knowledge was king, and commercial computers were still in nappies!

That's funny.... maybe some of them have been hooked into the regular saver game too.
I recently encountered a CS person who was very knowledgeable and helpful about ISAs, and gave me some good advice on flexible withdrawals. So there are some good ones out there.