Selfridges & DPD return dispute – £1,025 missing, no evidence provided

Boohoo

amyburg1985 said:

Boohoo said:

Okell said:

I presume they've refunded you for one pair of shoes but not for the pair that they claim they haven't received back from you?

For £1k, if you have no joy with a s75 claim from your credit card provider, I'd suggest it was worth your while considering court action.

You only need to persuade a court "on the balance of probabilities" that you are telling the truth when you say you returned two pairs of shoes.

It comes down to whether a judge thinks you are more likely than not (1) to be telling the truth and that one pair of shoes got "lost" between the package being collected by DPD and it being accounted for at Selfridges, or (2) that you are a dishonest and brazen liar who is trying to defraud Selfridges of a thousand quid.

I've never met you but I think I have a pretty good idea of which of these is more likely to be true.

But I'm a notoriously bad judge of character and I'm not a lawyer, so don't take what I say as Gospel...


[Edit:  Of course the fact that Selfridges wrongly think you had returned a "large cabinet" is additional ammo for your argument as it clearly demonstrates what chaos there must be at their delivery point.  If they've "found" something that you never returned it must be equally easy to lose a very expansive pair of shoes -  or to attribute them to being returned by someoen else]

If I was going to spend over a grand on foot wear or any clothing I would go to the store and try them on for size if I was able to get that store that is and not everyone can.

I read on MSE every week about expensive items going missing from delivery or returns but hardly anybody comes to MSE and starts a thread with "£1 of tat has gone missing from my delivery parcel and somebody must have stolen it" do they?.

Appreciate that but I couldn't get to store as I was caring for a bedbound family member, and they also don't hold this item in stores near to me. I don't normally spend money like this on shoes by the way, they were an option for my wedding

Have a look at this website as it will give you great advice and help you with your issue and if you go the legal route they will also be great help.

https://legalbeagles.info/forums/