Wrong item or wrong price

peteuk

Took my son to Curry's this afternoon to buy a computer screen. 

Spoke to a sales person who advised a screen and a price, the item was above the price.   The price being £99.00 (reduced by £20) 

When we got it to the till it rang up as £129.00 which is when we reailsed the screen we an XE no an X (as per price tag) so the next version up.  A quick search showed the had no X models in store and you cant buy them on their web.  

I asked if they could price match it, but they refused and the manager also refused.  Basically wouldnt do anything. 

I always thought you had to sell at the marked price, but totally get the item is different. 

Should they have honered the price or should I have pushed for a discount. 

Keep_pedalling

They do not have to honour a pricing error. 

Aylesbury_Duck

Sounds like a genuine error on their part, which they can't be held to.

flaneurs_lobster

If the shelf ticket said "Model X - £99" and the thing sitting on the shelf was a Model XE then no, it's just a stock display mistake.

It's like a supermarket shelf ticket saying "Beans - 30p" with a can of pineapple chunks sat on the shelf above it.

Even so, pretty surprised that a manager wouldn't have had the discretion/gumption to sell at that incorrect price - for the sake of £30 they would have made happy - probably repeat - customers who would tell all their mates just how brilliant Currys are.

Actually nah, not really surprised, it's Currys.

Grumpy_chap

peteuk said:

I always thought you had to sell at the marked price, 

No, that is not the case.
The marked price / advertising is merely an "invitation to treat".
An individual can pick an item from the shelf and take to the check-out and seek to negotiate any price they wish, i.e. make an offer.  The retailer can accept or decline any offer.  Only if the retailer accepts the offer is a contract formed.  (Offer - by the purchaser - and Acceptance - by the seller.)