Recall on Candy heat pump condenser tumble dryer

Appliancejunky

After 3 recalls on a Candy tumble dryer that has a threat of setting on fire! B&Q have agreed to replace it.
It turns out when the sales person was reducing items to get my new kitchen under a certain cost, one of the items reduced was the tumble dryer.
B&Q originally offered a replacement / credit note to the same value as the reduced tumble dryer then at managers discretion the offer has increased to £400 the cheapest replace dryer of a similar spec is £500 so we would have to pay the difference for no fault of our own!
The original dryer price was £548.00
Not only have we been sold a defective product, not fit for purpose, there’s also a risk of it catching fire.
Advice greatly appreciated 

the_lunatic_is_in_my_head

If you were to reject after 6 months they could reduce for usage so important question is how long have you had the dryer OP? 

If £100 extra to buy similar spec covers say 2-3 years of use you might be even with their £400 offer. 

born_again

Appliancejunky said:

After 3 recalls on a Candy tumble dryer that has a threat of setting on fire! B&Q have agreed to replace it.
It turns out when the sales person was reducing items to get my new kitchen under a certain cost, one of the items reduced was the tumble dryer.
B&Q originally offered a replacement / credit note to the same value as the reduced tumble dryer then at managers discretion the offer has increased to £400 the cheapest replace dryer of a similar spec is £500 so we would have to pay the difference for no fault of our own!
The original dryer price was £548.00
Not only have we been sold a defective product, not fit for purpose, there’s also a risk of it catching fire.
Advice greatly appreciated 

Is that the price you paid B&Q for it after discount?

When was it purchased given the recalls?

Appliancejunky

I’m told that after the sales person had applied a discount we paid £200 for the dryer.Kitchen was delivered in August 2023 and the recalls started in 2024.

eskbanker

Appliancejunky said:

I’m told that after the sales person had applied a discount we paid £200 for the dryer.Kitchen was delivered in August 2023 and the recalls started in 2024.

You paid £200 for it, have had two years use out of it and now they're offering you £400 towards a replacement?  Does expressing it like that help your decision....?

born_again

Appliancejunky said:

I’m told that after the sales person had applied a discount we paid £200 for the dryer.Kitchen was delivered in August 2023 and the recalls started in 2024.

So to echo the above post.
They are paying you DOUBLE what you paid for the item, which is 2 years old.

Bite their hand off 

It's not like you are going to buy another Candy is it, given your experience 🤷‍♀️