Asda Parkingeye PCN

Green_hopeful

We have received a PCN for Asda Peterborough. Its 2 hours for free. It says to call into the store if you need more time. I am going to write to Asda to ask them to intervene but wondered if i need to refer to the driver as ‘the driver’ when writing to Asda? 

Brief facts… My husband was unwell on the day.  He suspected he had detached his retina. He walked into town from Asda and went from optician to optician asking for help. The second optician confirmed he had detached his retina and telephoned the hospital for an emergency appointment. The hospital kept the optician on hold for ages.  The car was parked for 2 hours 16 minutes. We had no idea that the parking had gone over the 2 hours. 

I have already been to the shop to ask if they can help but the lady was not in the least bit interested. She said we should have come in on the day and she could have done something on the computer but now there was nothing she could do. I suspect its not the easiest place to work and so I didn’t push it further. 

I am going to write to the parking people at Asda and the CEO.  Do I still need to refer to the ‘driver’? I think it will sound a bit funny but i will give it a go. 

I might try going back to Asda this afternoon to see if i can speak to a different customer services representative because they might be more amenable.  

Thanks for any advice. 

If plan A(1) and A(2) fails i will post the full details and signs etc. 

Coupon-mad

Yep try again and ask for a manager. Asda can and will cancel PCNs after the event. They have a direct 'cancellations' email or portal. I helped a friend get that done at Brighton Asda last month. You just need a manager if the CS staff fob you off.

By the way don't let them try the old chestnut 'we don't own the car park'.

Yes they do. ParkingEye do NOT own car parks.

Green_hopeful

@Coupon-mad I went back in today and a different customer services rep and her manager were much more helpful. They suggested I contacted Parkingeye but I said they are not very helpful and i was sure Asda could waive the notice. They got the store manager who knew how to do it. They said it might take 4 weeks. I got her to make a note of what she had said on the notice in case I have any other issues. Thanks for all your excellent advice. 

Coupon-mad

Green_hopeful said:

@Coupon-mad I went back in today and a different customer services rep and her manager were much more helpful. They suggested I contacted Parkingeye but I said they are not very helpful and i was sure Asda could waive the notice. They got the store manager who knew how to do it. They said it might take 4 weeks. I got her to make a note of what she had said on the notice in case I have any other issues. Thanks for all your excellent advice. 

Good! Check the ParkingEye website weekly until you see this PCN change to £0.

  

miffy_mulled_win

https://forums.moneysavingexpert.com/discussion/comment/81656760#Comment_81656760

Hi @Green_hopeful. I'd like to know if you can share if you came right with this in the end?

I've come away today having had a very similar experience. I got back to my car and realized it was, 'touch and go' whether I'd leave the car park within the 2 hour limit so I decided to take a precaution and head into ASDA, buy some items and ask for them to extend my parking.

The customer service staff were ready and willing to help but their tablet which they process extensions on was broken. They proceeded to call for the manager to come to the front desk. A team leader showed up and told me they only do it for ambulances and police and that its, "a private car park so they can't help". Strangely, before giving me that answer he first asked how long I had over stayed and how much I had spent in-store. Why does that matter when they can't help either way? I smell a fob off!

Either way, I'll be back tomorrow and demand to speak to the manager instead of the team leader.

Coupon-mad

Surprised you drove past the camera TBH, given that it was Asda who held you up.

Green_hopeful

@miffy_mulled_win the second visit did come good. To be fair my husband became unwell on the day. He didn’t even make it into Asda. He lost his vision in one eye, realised he had detached his retina and went to find an optician. The delay was the optician arranging an emergency appointment at the hospital.

The first person i spoke to said no. She said we needed to ask on the day.

So i went back the next day and spoke to her supervisor and the supervisor got the store manager to do whatever needed doing to waive the penalty notice. I was super nice but pushed her to do it.

Coupon-mad

Yep just ask someone else or contact Asda on social media or as a complaint on their website.