Assistance with dealing with ParkingEye & DCBL

VelvetCircuit7 · 13 October at 11:28AM

Coupon-mad said:

Just had another thought: ask her to sign & date a letter allowing you to make complaints on her behalf and make an urgent complaint and plea for help to her constituency MP.

Set out the facts and her vulnerability and say that DCB Ltd are in breach of 'rules about vulnerable debtors' and ask the MP to please send a complaint x 3 on her behalf to:

- ParkingEye

and

- the BPA

and

- the Credit Services Association.

Make sure you ask the MP to include this:

"This is causing huge stress for the lady, who has done everything in good faith. It also raises bigger concerns about ParkingEye’s practices: ignoring correspondence, not honouring agreements, and letting debt collectors pursue vulnerable people for inflated amounts."

I finally heard back from ParkingEye themselves after emailing their enforcement team directly. They have cancelled the parking charges and not pursuing any further payment! Actually quite shocked to be honest.

Thank you for all your advice, it was very much appreciated.

Should anyone wish to email ParkingEye, it seems they respond (when they are ready!) on this email:

Enforcement@parkingeye.co.uk