Gambling Transactions when blocked

wmb194

Close the TSB account. No point blaming TSB for doing what you wanted it to do.

MattMattMattUK

RRLOC88 said:

Thank you for the reply. But if revolut and Monzo block it as gambling and TSB don’t that means TSB are doing something wrong surely?

Revolut and Monzo are more modern banks, they may well be using retailer matching as well as the MCC, which why they have blocked it. TSB are a legacy bank and likely using MCC only, so an inaccurate MCC from the gambling site would allow the transaction to go though. I would not say that they are doing anything wrong. 

clairec666

RRLOC88 said:

Thank you for the reply. But if revolut and Monzo block it as gambling and TSB don’t that means TSB are doing something wrong surely?

TSB could certainly do better, but they make it clear on their website that the block covers "most gambling websites, casinos, and betting shops. I.e. they're not claiming to be perfect, and you can't rely on them to stop you making bad decisions. Plus you're not paying for the service so can't really expect perfection.

molerat

Have you checked in your on line banking / app if they are showing the merchant category against the transaction ? Many do and that would give a clear indication of where the fault lies.

RRLOC88

molerat said:

Have you checked in your on line banking / app if they are showing the merchant category against the transaction ? Many do and that would give a clear indication of where the fault lies.l

molerat said:Have you checked in your on line banking / app if they are showing the merchant category against the transaction ? Many do and that would give a clear indication of where the fault lies.

Can’t see any reference on the transaction expect the merchants name

MyRealNameToo

RRLOC88 said:

Thank you for the reply. But if revolut and Monzo block it as gambling and TSB don’t that means TSB are doing something wrong surely?

Not necessarily wrong, just not as much as the others.

As has been explained, most will simply block the MCC in relation to gambling, it's the same way that credit cards are blocked too. Your bank however isnt in control the MCC being set for the firm and its possible that they have an MCC that isnt related to gambling for some reason. 

Its possible for a bank to block individual merchant IDs too but no bank has a list of every gambling company in the world let alone a list of all their merchant IDs (many companies have multiple) plus you'll have complexities like the US hotel/casinos where one company has both gambling and non-gambling operations and may or may not split them over different merchant IDs. 

It could be after prior customer complaints that Monzo and Revolut have blocked this firm but TSB hasn't had the same complaints so haven't. It's very possible there are other firms that TSB have blocked but Monzo hasn't. 

wiseonesomeofthetime

wmb194 said:

Close the TSB account. No point blaming TSB for doing what you wanted it to do.

But it didn't do what they wanted it to do, ie stop debit card transactions to gambling sites.

That is why they posted here in the first place.

wmb194

wiseonesomeofthetime said:

wmb194 said:

Close the TSB account. No point blaming TSB for doing what you wanted it to do.

But it didn't do what they wanted it to do, ie stop debit card transactions to gambling sites.

That is why they posted here in the first place.

It did, it made the deposits to the gambling site when he asked it to and TSB says itself that its system isn't foolproof. Close the account.

coyrls

If you're asking what are the odds of getting a refund from TSB, the answer is very long indeed.