Train Station Parking Complaint

TripleRipple

Good afternoon experts. Im
hoping you can provide some guidance. 

Background

earlier this year the driver of the vehicle I’m the RK for parked at a train station managed by national car parks. When parking at 07:00 the driver forgot to pay, and realised later that day (12:00). When notified I logged into RingGo and immediately paid for parking. 

What I failed to realise was that 07:00 is during peak pricing and when I paid was off-peak pricing. I hadn’t appreciated this as rushed to pay and didn’t read the in-app peak/off-peak pricing

I genuinely thought I had paid for the full day and when checking the rail operators website they offer the ability to pay parking charges up to 04:00 the following day so thought all was well.

What doesn’t help is that during this period I changed address and must not have yet updated my v5c so any communications have been issued to my prior address. 

I only know about this as I now have trace debt management on my case sending letters to my new address demanding payment of £170.

Current situation

After reading the newbies thread I have already emailed the DPO at NCP, the rail operator and Trace making a SAR and have instructed them to erase any previous address and update to my current address and am now looking to make a complaint to the rail operator under plan A as landowner but would appreciate some guidance on what I should include as there are only one or two success stories in the complaints thread related to rail operators.

• Do I include details that I attempted to pay? I’m worried this could be used against me later 
• Is there any value in stating ringgo doesn’t let you backdate the parking time

Or do I keep it vague, state payment was made and that it would be impossible to get a fair outcome from NCP highlighting I am a regular user of the car park and rail operator generally and have a history of good payment? Also talking to NCP making suitable attempts to trace me given no response to any letters that may have been sent (assuming they were sent to me given nothing has been received)

Appreciate any help!

Thanks

doubledotcom

You submit a formal complaint to NCP which they must also consider as an appeal. You simply tell them that you cannot be liable as the Keeper and you decline to identify the driver. As the location is not relevant land for the purpose of PoFA, they cannot progress this further and they should cancel the PCN.

NCP are usually pragmatic about this and will usually cancel once they realise you know that you are untouchable as the Keeper.

TripleRipple

Very kind of you to respond so promptly, thank you. I will raise a complaint with NCP right away.

Coupon-mad

Then ignore them and ignore Trace. You will have seen the daft £170 letters in post 4 of the NEWBIES thread.

Come back if you get a claim form.

But first, ONE WEEK LEFT to do this to change the law: FIGHTBACK ALERT:

Please do the government's Public Consultation. We need every poster to complete this vital survey before the deadline next week.

See this thread:

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-now-extended-closes-friday-26th-september/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law. 

I've written some guidance to help focus new posters on the issues. I've covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam over 18 million times per annum. Motorists need your voice added please.

CLOSES ON FRIDAY 26th SEPTEMBER.