Issue with Roofer

newbieni

Hi,

I’m not sure if this is the correct place to post this—please move if required.

I recently employed a roofer to carry out a roof replacement which included replacing worn tiles, installing new underfelt, and replacing the flat roof. I found the roofer online and did a reasonable amount of research on them.

The roofer has already been paid 50% of the agreed amount and, after many delays, has declared the job “more or less complete.”

However, a surveyor inspected the work today and described it as “extremely rough.” Some of the roofing tiles are broken, the valleys are poorly finished, and the flat roof does not meet building regulations in several areas, including inadequate ventilation. A further structural issue with the garage roof (which also looks very poor) was deemed to be of a substandard quality that does not meet regulations. There are a list of other issues.

In addition, internal damage has been caused: carpets have been ruined because dust sheets were not used, rubble has been left inside, and the front garden has been damaged due to rubble being dumped there before the skip arrived. Even now, the garden is full of debris.

The surveyor has recommended a full roof inspection, with outstanding work completed by an approved roofer recommended by the roofing inspector. He also noted that, given the materials already on-site, it’s likely I won’t lose money on the 50% already paid. However, he strongly advised that no further payments should be made and deemed the roofer a "disgrace".

I have informed the roofer, who was unhappy and dismissed the survey without even seeing it. He then sent a text claiming, “it’s obvious you don’t have the money.”

At this point, I am trying to establish the best next steps. I have been concerned about this roofer for weeks, and the survey has confirmed my fears. It’s clear that they do not have the ability to bring the roof up to the required standard. At this stage, I simply want them to remove their scaffolding and skip and leave. I will then arrange the recommended inspection and hopefully engage a competent roofer that is approved by the inspector to bring the work up to standard.

Does anyone have any advice? I want to deal with this fairly, but I also want the job completed properly. 

Boohoo

newbieni said:

Hi,

I’m not sure if this is the correct place to post this—please move if required.

I recently employed a roofer to carry out a roof replacement which included replacing worn tiles, installing new underfelt, and replacing the flat roof. I found the roofer online and did a reasonable amount of research on them.

The roofer has already been paid 50% of the agreed amount and, after many delays, has declared the job “more or less complete.”

However, a surveyor inspected the work today and described it as “extremely rough.” Some of the roofing tiles are broken, the valleys are poorly finished, and the flat roof does not meet building regulations in several areas, including inadequate ventilation. A further structural issue with the garage roof (which also looks very poor) was deemed to be of a substandard quality that does not meet regulations. There are a list of other issues.

In addition, internal damage has been caused: carpets have been ruined because dust sheets were not used, rubble has been left inside, and the front garden has been damaged due to rubble being dumped there before the skip arrived. Even now, the garden is full of debris.

The surveyor has recommended a full roof inspection, with outstanding work completed by an approved roofer recommended by the roofing inspector. He also noted that, given the materials already on-site, it’s likely I won’t lose money on the 50% already paid. However, he strongly advised that no further payments should be made and deemed the roofer a "disgrace".

I have informed the roofer, who was unhappy and dismissed the survey without even seeing it. He then sent a text claiming, “it’s obvious you don’t have the money.”

At this point, I am trying to establish the best next steps. I have been concerned about this roofer for weeks, and the survey has confirmed my fears. It’s clear that they do not have the ability to bring the roof up to the required standard. At this stage, I simply want them to remove their scaffolding and skip and leave. I will then arrange the recommended inspection and hopefully engage a competent roofer that is approved by the inspector to bring the work up to standard.

Does anyone have any advice? I want to deal with this fairly, but I also want the job completed properly. 

Why have got a survey done when the works are not completed yet?

Also I don't understand how carpets get ruined unless the ceiling is damaged. Maybe you can elaborate a bit more please.

newbieni

Boohoo said:

newbieni said:

Hi,

I’m not sure if this is the correct place to post this—please move if required.

I recently employed a roofer to carry out a roof replacement which included replacing worn tiles, installing new underfelt, and replacing the flat roof. I found the roofer online and did a reasonable amount of research on them.

The roofer has already been paid 50% of the agreed amount and, after many delays, has declared the job “more or less complete.”

However, a surveyor inspected the work today and described it as “extremely rough.” Some of the roofing tiles are broken, the valleys are poorly finished, and the flat roof does not meet building regulations in several areas, including inadequate ventilation. A further structural issue with the garage roof (which also looks very poor) was deemed to be of a substandard quality that does not meet regulations. There are a list of other issues.

In addition, internal damage has been caused: carpets have been ruined because dust sheets were not used, rubble has been left inside, and the front garden has been damaged due to rubble being dumped there before the skip arrived. Even now, the garden is full of debris.

The surveyor has recommended a full roof inspection, with outstanding work completed by an approved roofer recommended by the roofing inspector. He also noted that, given the materials already on-site, it’s likely I won’t lose money on the 50% already paid. However, he strongly advised that no further payments should be made and deemed the roofer a "disgrace".

I have informed the roofer, who was unhappy and dismissed the survey without even seeing it. He then sent a text claiming, “it’s obvious you don’t have the money.”

At this point, I am trying to establish the best next steps. I have been concerned about this roofer for weeks, and the survey has confirmed my fears. It’s clear that they do not have the ability to bring the roof up to the required standard. At this stage, I simply want them to remove their scaffolding and skip and leave. I will then arrange the recommended inspection and hopefully engage a competent roofer that is approved by the inspector to bring the work up to standard.

Does anyone have any advice? I want to deal with this fairly, but I also want the job completed properly. 

Why have got a survey done when the works are not completed yet?

Also I don't understand how carpets get ruined unless the ceiling is damaged. Maybe you can elaborate a bit more please.

The work was completed according to the builder with the exception of removing the rubble. Also, the roofer was demanding full payment.

They were in the attic room and this was where the carpet was damaged.