AA problem

Scottishbiker

I recently broke down and called AA and they recommended a garage , they got me going enough to drive to the garage, but the garage could not fix the problem. I called AA again as the AA rep attending my vehicle said to do . But the AA would not come out to Attend without paying a £75 charge as it was the same problem and when I asked about recovering my vehicle to my home from Wales to Scotland, they said they would give me an estimated cost to transport the vehicle and myself back home. I had paid for full recovery, but they said it was the same problem and I am not covered due to their policy. In  the end I arranged the transport on my own. 
Beware about options when arranging breakdown and recovery. 

QrizB

Scottishbiker said:

I recently broke down and called AA and they recommended a garage , they got me going enough to drive to the garage, but the garage could not fix the problem. I called AA again as the AA rep attending my vehicle said to do . But the AA would not come out to Attend without paying a £75 charge as it was the same problem and when I asked about recovering my vehicle to my home from Wales to Scotland, they said they would give me an estimated cost to transport the vehicle and myself back home. I had paid for full recovery, but they said it was the same problem and I am not covered due to their policy. In  the end I arranged the transport on my own. 
Beware about options when arranging breakdown and recovery. 

 I think you need to complain to the AA. Their patrol sent you to their garage, and their garage couldn't fix the problem - so it's not a new breakdown, it's a continuation of the existing one.

Bigphil1474

Going back a few years, I used to often drive bangers and would often call on the services of the AA or RAC depending on who I was with at the time (maybe a couple of times a year). If they recovered me home when it was outside of garage hours, I would call them the next day to recover to the garage - recovery continuation - and they would recover me on. Agree with QrizB. 

Scottishbiker

The garage that the Aa guy recommended was one that specialised on my vehicle and was not an aa garage. The policy they have now says that if you call for the same problem within 28 days that there will be a fee. 

Scottishbiker

QrizB said:

Scottishbiker said:

I recently broke down and called AA and they recommended a garage , they got me going enough to drive to the garage, but the garage could not fix the problem. I called AA again as the AA rep attending my vehicle said to do . But the AA would not come out to Attend without paying a £75 charge as it was the same problem and when I asked about recovering my vehicle to my home from Wales to Scotland, they said they would give me an estimated cost to transport the vehicle and myself back home. I had paid for full recovery, but they said it was the same problem and I am not covered due to their policy. In  the end I arranged the transport on my own. 
Beware about options when arranging breakdown and recovery. 

 I think you need to complain to the AA. Their patrol sent you to their garage, and their garage couldn't fix the problem - so it's not a new breakdown, it's a continuation of the existing one.

I have complained thanks. 

Mildly_Miffed

Scottishbiker said:

I recently broke down and called AA and they recommended a garage , they got me going enough to drive to the garage, but the garage could not fix the problem.

AT ALL? Or within a timescale acceptable to you?

What is the problem?

Scottishbiker

Mildly_Miffed said:

Scottishbiker said:

I recently broke down and called AA and they recommended a garage , they got me going enough to drive to the garage, but the garage could not fix the problem.

AT ALL? Or within a timescale acceptable to you?

What is the problem?

Not at all, the AA wanted payment to transport the bike back home, even though I paid for the recovery service. They said it was the same problem within 28 days.  The problem eith the bike coukd not br traced and so it needed to be transported home and then I could arrange the dealership to run a diagnostic as they thought it may be the ECM which is cided to the vehicle and only the dealer can do that. 

Mildly_Miffed

Scottishbiker said:

Mildly_Miffed said:

Scottishbiker said:

I recently broke down and called AA and they recommended a garage , they got me going enough to drive to the garage, but the garage could not fix the problem.

AT ALL? Or within a timescale acceptable to you?

What is the problem?

Not at all, the AA wanted payment to transport the bike back home, even though I paid for the recovery service. They said it was the same problem within 28 days.  The problem eith the bike coukd not br traced and so it needed to be transported home and then I could arrange the dealership to run a diagnostic as they thought it may be the ECM which is cided to the vehicle and only the dealer can do that. 

Ah, so it was an intermittent problem that they couldn't diagnose because it wasn't occurring in their possession of the bike?

mills705

Did you check with the garage if they could handle the work before taking the vehicle there? 

In the terms of the policy it does state a single destination following breakdown. 

They also have this in the exclusions relating to recovery: 
  A second or subsequent recovery in relation to the same Breakdown event, after your Vehicle has been recovered by us. For example, if the location that you originally asked us to take you to is closed or in accessible and you later ask us to recover you to that location, the second recovery will be chargeable.

You could argue you weren't recovered but if they followed you to the garage this may class as recovery.