Help with Gmail account

Polmop

Hi, my father has forgotten his password for his Gmail account after we had done a factory reset on his phone, i have tried all the forgot password etc and just get the message that he cannot be verified.  I have gone onto his tablet and changed the password but still get the same message on his phone, its been like this for 2 weeks do i need to give it more time or any otehr ideas  thanks

elsien

So can he access his Gmail account on his tablet following the password change - That is a bit unclear. 

Polmop

yes i changed the password on his tablet as i could access it on it, but when i tried the new password on his phone it wont accept it

QrizB

Ok, try this.

Using a different device (desktop, laptop, tablet, phone, smart microwave oven etc.) open a web browser.

Go to https://mail.google.com and see if he can log in using his Gmail account and password.

If it works, there's nothing wrong with his Gmail account and the problem is with the phone.

Mark_d

Polmop said:

yes i changed the password on his tablet as i could access it on it, but when i tried the new password on his phone it wont accept it

Has the phone got a working internet connection - via WIFI or mobile data?  Obviously if it hasn't then it wouldn't be able to verify your father's credentials.

flashg67

Definitely only has one gmail account? I have two - my phone is logged into a different account to the usual one I use on my PC. Try removing the google account from the phone settings and re-adding?