Help with Gmail account

Polmop

Hi, my father has forgotten his password for his Gmail account after we had done a factory reset on his phone, i have tried all the forgot password etc and just get the message that he cannot be verified.  I have gone onto his tablet and changed the password but still get the same message on his phone, its been like this for 2 weeks do i need to give it more time or any otehr ideas  thanks

elsien

So can he access his Gmail account on his tablet following the password change - That is a bit unclear. 

Polmop

yes i changed the password on his tablet as i could access it on it, but when i tried the new password on his phone it wont accept it

QrizB

Ok, try this.

Using a different device (desktop, laptop, tablet, phone, smart microwave oven etc.) open a web browser.

Go to https://mail.google.com and see if he can log in using his Gmail account and password.

If it works, there's nothing wrong with his Gmail account and the problem is with the phone.

Mark_d

Polmop said:

yes i changed the password on his tablet as i could access it on it, but when i tried the new password on his phone it wont accept it

Has the phone got a working internet connection - via WIFI or mobile data?  Obviously if it hasn't then it wouldn't be able to verify your father's credentials.

flashg67

Definitely only has one gmail account? I have two - my phone is logged into a different account to the usual one I use on my PC. Try removing the google account from the phone settings and re-adding?

Newcad

I too suspect that they are different Google accounts on each device, many people just set up a new Google account when they get a new device rather than using an existing Google account*.

You can have the same Gmail accessed from different Google accounts with different passwords.

As suggested try logging out of the current Google account (not just the gmail) on the phone and then logging it into the same Google account that is on the tablet.

*It got that way that there were millions of no-longer-used Google accounts out there as people got new devices, set them up with a new google account, and abandoned their old ones.
Google now deletes old accounts that have been inactive for over 2-years: https://support.google.com/accounts/answer/12418290?hl=en

mttylad

Have you tried power cycling the phone?
Sometimes the old gems work for stuff like this.