Issues Post Switching- Octopus

QrizB

What do you see if you visit your Octopus account online and look at the energy use charts? Or if you look in the app?

Ildhund

PoppyPastGo said:

The meter was checked recently by an independent contractor ...
... when Ovo installed the smart meter there were no problems with it receiving the signal for the E10 times. 

The meter checker won't have been able to examine the load switching times unless he just happened to be there during an E10 offpeak period. If he was, he should have noticed that the restricted circuit was active outside of the E7 offpeak periods. It's not possible (as far as I'm aware) for the load-switching timetable (properly called the ALCS Calendar) to be accessed locally.

I wonder if you once had an RTS system, which involved switching heating loads on and off in response to radio signals. That's not how smart meters work. The supplier sends commands to the meter to configure it for the tariff agreed. This includes setting the ALCS calendar for a multi-rate tariff. Once set, this calendar won't change until it's reset. This is what it sounds as if Octopus need to do.