Holiday illness- am I entitled to compensation?

NoodleDoodleMan

Anything from ABTA, one way or another ?

Sunflower123654

I haven’t had any significant details from ABTA yet, just an acknowledgment of my complaint. Hopefully I’ll have some more information within 28 days. 

I also had an email from ‘Escalation Support Executive’ after emailing S. Heapy as you recommended. I should hear back from them within 14 days. 

NoodleDoodleMan

At least you are getting the attention of Jet2.

When I raised my issue somebody called me to discuss specifics - good idea to have all your facts ready to hand. 

Good luck.

Sunflower123654

I had an email from ABTA. They have stated they cannot uphold a complaint due to it being holiday illness. Jet2 have now handed me over to the legal team. I’m unsure of what the outcome will be or when I’ll expect a decision or appropriate response. 

TELLIT01

The positive is that Jet2 are still in communication with you.  They do have a better record than most tour operators as far as customer service is concerned.

NoodleDoodleMan

Sunflower123654 said:

I had an email from ABTA. They have stated they cannot uphold a complaint due to it being holiday illness. Jet2 have now handed me over to the legal team. I’m unsure of what the outcome will be or when I’ll expect a decision or appropriate response. 

Thanks for the update.