Flat sale: Management company not responding to emails

E201

Dear All,

I am currently selling my leasehold flat and the buyer's solicitor has requested accounts for the past few months from the management company. My solicitor has requested this information from the management company but we have not received a response in nearly a month. I emailed the management company a couple of days ago saying that the delay in providing this information could lose me the buyer. 

Is there anything I can do at this stage? I've been a good leaseholder always paid my management fees on time.

Thank you for any thoughts/suggestions.

user1977

Has anybody tried to contact them via another method?

UnsureAboutthis

Yes. I find most solicitors pretty useless as time is money.

You contact them via email/phone etc and ask them to forward the info to the people you
are paying to sell your flat.
It often works

Btw - you saying paying your charges etc on time makes no difference to these types of management agencies.

Just call them, I'm confident you will get results - well better results than your solicitors but you may need to be persistent with the calls until they anser/respond.

E201

Thank you for taking the time to respond. I'll up the pressure over the coming week with some phone calls and also ask the estate agent to contact them too. It should get sorted soon fingers crossed

anselld

Has the Man Co actually been paid to produce the “Management Pack”?

eddddy

E201 said:

Thank you for taking the time to respond. I'll up the pressure over the coming week with some phone calls and also ask the estate agent to contact them too. It should get sorted soon fingers crossed

The management company should talk to you because you're a leaseholder.

But most management companies wouldn't talk to an estate agent, because they have no business relationship with them. 

E201 said:

Dear All,

I am currently selling my leasehold flat and the buyer's solicitor has requested accounts for the past few months from the management company. My solicitor has requested this information from the management company but we have not received a response in nearly a month.

Do you mean you're waiting for the management pack (which normally includes the accounts), or that your solicitor has received the management pack, and now has some follow-up requests?

Often the issue seems to be around payment. Has the management company said what their fee is for providing the management pack or accounts? And has that fee been paid?

little_white_dog

When I sold my leasehold flat a couple of years ago the legal firm representing the management company were absolutely useless, they never answered the phone so you had to leave a message and maybe, get a vague email back a couple of weeks later.  Due to this kind of nonsense my sale had already been in the works for around 7 months and myself and the buyer were desperate to get everything finalised.  Eventually, I found the company online, found a name of someone senior, and sent them a complaint letter (registered mail of course) listing all the things everyone was waiting for from them, my only acceptable remedy, and threatening them with the Ombudsman if they didn't get it figured out. Within a week I got a letter back, telling me how none of the issues were their fault but they would do me a favour and look into it.  Sure enough, all the outstanding paperwork was suddenly produced and the sale progressed.

Long story short, complain in a way they can't avoid, threaten to tell teacher (e.g. their licensing body/oversight authority) if they don't do their job.