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Parking fine at petrol station – grounds for appeal?

I've just received a parking fine from Horizon Parking for exceeding the 30 minute maximum stay at my local Asda petrol station. The Asda handles Amazon returns and I drove there to take numerous parcels for return. Due to the length it took staff to handle the returns (I think they were dealing with some IT issues) I was in there for around 45minutes.

Is this grounds for appeal? I was genuinely using the stores facilities and was only there for so long due to technical issues on their side.

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Comments

  • bpk101
    bpk101 Posts: 439 Forumite
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    Photo of the car park sign...

  • Mark_d
    Mark_d Posts: 2,641 Forumite
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    Mark_d said:
    You knew the limit was 30 minutes.  When things were going slowly, did you not think to cut your visit short and return at a later time?
    Queues at checkout, delays being seen at a hospital...these sort of things are never acceptable excuses to be let off a parking fine.
    But its not a parking fine and its beatable.

    It is private land and the advertised conditions do apply.  The right thing to so is admit breaching the conditions and pay up
  • Gr1pr
    Gr1pr Posts: 9,633 Forumite
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    Jopson case allows for unloading and loading, plus frustration of contract if the shop caused the delay 

    The OP should complain about it to Asda or the business or landlord or landowner and get it cancelled,  especially if the delay was caused by them , beyond the drivers control 

    The sign clearly states that the driver should seek more time for the staff, so should have been rectified at the time 
  • Nellymoser
    Nellymoser Posts: 1,681 Forumite
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    Mark_d clearly missed this condition on the car park sign  "Need longer? Just ask

    If the customer service assistant was aware IT  issues were causing delays she should have taken action without customer having to ask. 

  • Coupon-mad
    Coupon-mad Posts: 154,296 Forumite
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    edited 10 September at 3:34PM
    This will be easy for ASDA to cancel.

    Nobody should pay unfair parking charges.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • prowla
    prowla Posts: 14,081 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    OP - it's not your fault.
    It's also not a fine - it's some grubby scammers trying to tap you for some money.
    Since the sign has "ASDA" on it and you were at ASDA, your recourse is to go there and get them to cancel it on the basis they kept you waiting (but who knows - they might keep you waiting for another 30+ minutes!).
  • Half_way
    Half_way Posts: 7,506 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Mark_d said:
    You knew the limit was 30 minutes.  When things were going slowly, did you not think to cut your visit short and return at a later time?
    Queues at checkout, delays being seen at a hospital...these sort of things are never acceptable excuses to be let off a parking fine.

    Completely unhelpful; advice as no fine or penalty has been issued.
     Being delayed due to matters beyond reasonable control  is what is known as a frustration of contract.
     
    If anything, the set-up at the location is only fit for one thing, and that is for an un regulated parking company to make as much money as possible 
     
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
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