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Octopus Complaints procedure

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Comments

  • QrizB
    QrizB Posts: 20,052 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    MouldyOldDough said:
    WiserMiser said:
    MouldyOldDough said:

    But I have checked with my ISP and this is a blatant LIE - in case of blocking or similar - no emails arrived at my end !
    Doesn't mean they weren't sent.  Organisations such as Spamhaus can be a right pain by blocking legitimate emails.  They don't like emails sent to multiple recipients, or your current IP address may have once been used by a spammer.
    Everything from Octopus comes from the same address HELLO@OCTOPUS.ENERGY - Which does get through for everything else (bills etc) - so doesn't that imply that Octopus are NOT sending me "free electricity" emails ?
    No.
    Spam filters look at much more than just the sending email address.

    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • debitcardmayhem
    debitcardmayhem Posts: 13,195 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    QrizB said:
    MouldyOldDough said:
    WiserMiser said:
    MouldyOldDough said:

    But I have checked with my ISP and this is a blatant LIE - in case of blocking or similar - no emails arrived at my end !
    Doesn't mean they weren't sent.  Organisations such as Spamhaus can be a right pain by blocking legitimate emails.  They don't like emails sent to multiple recipients, or your current IP address may have once been used by a spammer.
    Everything from Octopus comes from the same address HELLO@OCTOPUS.ENERGY - Which does get through for everything else (bills etc) - so doesn't that imply that Octopus are NOT sending me "free electricity" emails ?
    No.
    Spam filters look at much more than just the sending email address.

    As above many filters will see “free” as junk/scam/spam , I sent a mail to a friend asking if he was free … and it disappeared, sent again and changed to available and he got it.
    Have you tried putting hello@octopus.energy in your contacts ?
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • GingerTim
    GingerTim Posts: 2,734 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    MouldyOldDough said:
    WiserMiser said:
    MouldyOldDough said:

    But I have checked with my ISP and this is a blatant LIE - in case of blocking or similar - no emails arrived at my end !
    Doesn't mean they weren't sent.  Organisations such as Spamhaus can be a right pain by blocking legitimate emails.  They don't like emails sent to multiple recipients, or your current IP address may have once been used by a spammer.

    Everything from Octopus comes from the same address HELLO@OCTOPUS.ENERGY - Which does get through for everything else (bills etc) - so doesn't that imply that Octopus are NOT sending me "free electricity" emails ?

    I think spam filters are a bit more sophisticated - anything with a subject line of offering you something 'free' is going to be viewed with suspicion by the filter.
  • MouldyOldDough
    MouldyOldDough Posts: 2,852 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    debitcardmayhem said:
    QrizB said:
    MouldyOldDough said:
    WiserMiser said:
    MouldyOldDough said:

    But I have checked with my ISP and this is a blatant LIE - in case of blocking or similar - no emails arrived at my end !
    Doesn't mean they weren't sent.  Organisations such as Spamhaus can be a right pain by blocking legitimate emails.  They don't like emails sent to multiple recipients, or your current IP address may have once been used by a spammer.
    Everything from Octopus comes from the same address HELLO@OCTOPUS.ENERGY - Which does get through for everything else (bills etc) - so doesn't that imply that Octopus are NOT sending me "free electricity" emails ?
    No.
    Spam filters look at much more than just the sending email address.

    As above many filters will see “free” as junk/scam/spam , I sent a mail to a friend asking if he was free … and it disappeared, sent again and changed to available and he got it.
    Have you tried putting hello@octopus.energy in your contacts ?

    It is already in my contacts....

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • MouldyOldDough
    MouldyOldDough Posts: 2,852 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    GingerTim said:
    MouldyOldDough said:
    WiserMiser said:
    MouldyOldDough said:

    But I have checked with my ISP and this is a blatant LIE - in case of blocking or similar - no emails arrived at my end !
    Doesn't mean they weren't sent.  Organisations such as Spamhaus can be a right pain by blocking legitimate emails.  They don't like emails sent to multiple recipients, or your current IP address may have once been used by a spammer.

    Everything from Octopus comes from the same address HELLO@OCTOPUS.ENERGY - Which does get through for everything else (bills etc) - so doesn't that imply that Octopus are NOT sending me "free electricity" emails ?

    I think spam filters are a bit more sophisticated - anything with a subject line of offering you something 'free' is going to be viewed with suspicion by the filter.

    My ISP should be able to tell me whether an email has arrived and been filtered out and they say no.

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • GingerTim
    GingerTim Posts: 2,734 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 21 September at 1:31PM
    MouldyOldDough said:
    GingerTim said:
    MouldyOldDough said:
    WiserMiser said:
    MouldyOldDough said:

    But I have checked with my ISP and this is a blatant LIE - in case of blocking or similar - no emails arrived at my end !
    Doesn't mean they weren't sent.  Organisations such as Spamhaus can be a right pain by blocking legitimate emails.  They don't like emails sent to multiple recipients, or your current IP address may have once been used by a spammer.

    Everything from Octopus comes from the same address HELLO@OCTOPUS.ENERGY - Which does get through for everything else (bills etc) - so doesn't that imply that Octopus are NOT sending me "free electricity" emails ?

    I think spam filters are a bit more sophisticated - anything with a subject line of offering you something 'free' is going to be viewed with suspicion by the filter.

    My ISP should be able to tell me whether an email has arrived and been filtered out and they say no.
    Someone more technically clued up might correct me, but I don't see how your ISP(Company A) can tell if your email (Company B, in this case the Very Good Email Company, as you say) has been filtered. 

    I'd be more worried if your ISP was able do that!
  • WiserMiser
    WiserMiser Posts: 235 Forumite
    100 Posts Name Dropper
    MouldyOldDough said:
    WiserMiser said:
    MouldyOldDough said:

    But I have checked with my ISP and this is a blatant LIE - in case of blocking or similar - no emails arrived at my end !
    Doesn't mean they weren't sent.  Organisations such as Spamhaus can be a right pain by blocking legitimate emails.  They don't like emails sent to multiple recipients, or your current IP address may have once been used by a spammer.

    Everything from Octopus comes from the same address HELLO@OCTOPUS.ENERGY - Which does get through for everything else (bills etc) - so doesn't that imply that Octopus are NOT sending me "free electricity" emails ?
    As others have said, you can't infer that IMHO.  I'm no expert but with millions of customers I'd imagine that they may send emails from more than one OP addess.  If it's been blacklisted by Spamhouse (for whatever reason) then you won't receive it.
    Similarly, your email provider's spam filter may be triggered by 'free', 'special offer' etc.
    I often have trouble when sending to a distribution list hosted by a university.  Spamhaus doesn't seem to like the university or gmail accounts, or both.
    Try adding HELLO@OCTOPUS.ENERGY to your Safe Senders list.
  • MouldyOldDough
    MouldyOldDough Posts: 2,852 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    WiserMiser said:
    MouldyOldDough said:
    WiserMiser said:
    MouldyOldDough said:

    But I have checked with my ISP and this is a blatant LIE - in case of blocking or similar - no emails arrived at my end !
    Doesn't mean they weren't sent.  Organisations such as Spamhaus can be a right pain by blocking legitimate emails.  They don't like emails sent to multiple recipients, or your current IP address may have once been used by a spammer.

    Everything from Octopus comes from the same address HELLO@OCTOPUS.ENERGY - Which does get through for everything else (bills etc) - so doesn't that imply that Octopus are NOT sending me "free electricity" emails ?
    As others have said, you can't infer that IMHO.  I'm no expert but with millions of customers I'd imagine that they may send emails from more than one OP addess.  If it's been blacklisted by Spamhouse (for whatever reason) then you won't receive it.
    Similarly, your email provider's spam filter may be triggered by 'free', 'special offer' etc.
    I often have trouble when sending to a distribution list hosted by a university.  Spamhaus doesn't seem to like the university or gmail accounts, or both.
    Try adding HELLO@OCTOPUS.ENERGY to your Safe Senders list.

    I have got the address in my safe senders list and have always received bills and other info from hello@octopus.energy - just no "free electricity notification"

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • born_again
    born_again Posts: 21,776 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    MouldyOldDough said:

    I have got the address in my safe senders list and have always received bills and other info from hello@octopus.energy - just no "free electricity notification"
    Try sending a email to yourself with "free electricity notification" as the subject line. Just not from the account that is not receiving them.
    Life in the slow lane
  • MouldyOldDough
    MouldyOldDough Posts: 2,852 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    born_again said:
    MouldyOldDough said:

    I have got the address in my safe senders list and have always received bills and other info from hello@octopus.energy - just no "free electricity notification"
    Try sending a email to yourself with "free electricity notification" as the subject line. Just not from the account that is not receiving them.
    Done that from my Hotmail account and it gets through instantly 

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
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