one.com wont refund Domain and DNS charge

eskbanker

mdmuddin said:

Thanks for the insights. 
By the way, the domains are registered to me as an individual, it's just that the payment went from my sole trader account. Does this still make it B2B?

The definition in the Consumer Rights Act relates to the purpose of the purchase:

“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.

https://www.legislation.gov.uk/ukpga/2015/15/section/2

user1977

mdmuddin said:

By the way, the domains are registered to me as an individual, it's just that the payment went from my sole trader account. Does this still make it B2B?

What do you use them for?

MyRealNameToo

mdmuddin said:

By the way, the domains are registered to me as an individual, it's just that the payment went from my sole trader account. Does this still make it B2B?

You are the business when you operate as a sole trader, only if you incorporate do you seperate the business from yourself. Its however a moot point because its the intent of the purchase not who buys it that dictates if its consumer or business. 

mdmuddin said:

If something like this ever went to court, would there not be any sort of consideration of what's logical and fair, or what's considered normal?

No, the courts have to follow the law which in the UK has either been set by the government under legislation or by prior court cases in higher courts under common law. 

What is "fair" is exceptionally subjective and many will find their own position to be difficult to defend if they are honest and capable of considering it from the other sides point of view. Courts arent there to judge on fairness but based on contracts, legislation etc. 

Some laws are intentionally unfair, statistics shows with overwhelming evidence that teenage boys have a much worse claims experience than teenage girls but a law was passed that made it illegal for insurers to consider sex when pricing consumer insurance. Thats fairly unfair to teenage girls who saw their premiums massively increase as a consequence of the law.