UTILITA NO STANDING CHARGE ENDING

born_again

Violetbubble9 said:

It's  all a bit technical for me! I had both smart meters fitted in 2023, The electric I am able to top up at any paypoint or on the app, but the gas meter which is supposed to be smart, they said they could not connect it to the smart system already in the block. So the electric meter is in a cubby hole on the ground floor, which contains  15 electric meters, the gas meters are outside.

I read the meter every month and since June I haven't used any gas as its so warm and I'm in the south east by the sea! (not expecting any gas usage until November/ December if it remains mild).

When they installed the gas meter in 2023 the plan was that they were putting in pay as you go or prepay, the same as electric, but due to not being able to connect they said they would leave it as credit meter. I have been happy with that as I am not using any gas.

When I spoke to them today customer service talked about the meter not being fully commissioned but safe? I reminded her that they said that I would be put on a credit meter because they could not install gas on pay as you go.

I am still awaiting a transcript for my discussion with her and the complaint I raised . I would have thought that would be pretty straight forward to provide, she did say she was typing it up.

I asked her how many tariffs they had she replied

Economy7, Premium which they put me on( free of standing charge initially until 1st October) Business rate and smart energy . Is it that only pay as you go switching meters will give you continuously no extra costs now.

The first comment on this thread smart energy with DD still getting clobbered? They haven't given people much time to sort this out. 21 days for me. they're gonna have to sort this out, I've responded immediately to the notification of changes and requested they change over asap.   

Guess they may be expecting people to roll overall  and do nothing, 

Given you have raised a complaint, the transcript will be done by complaints team as part of you complaint & not the person you were talking too. I guess saying she was typing up, would be the details of your complaint for the complaints team to look at.