pcn-3/4/25

pcnwhat2025

Hi,

Keeper has received a "Claim Form" for a PCN

Claimant - Parkmaven
Representing - DCB Legal

Keeper wasn't driving at the time
Keeper has ignored letters regarding the PCN and subsequent debt collector threats

Keeper and driver were visiting a local retail park to eat in a restaurant they eat at regularly.

Claim form states

The defendant is pursued as the driver of the vehicle for breach of terms on the signs (there is only 1 sign in the car park and its obscure at best) Reason: no valid parking session

the claim does not state the amount of time over the "free parking" allowance

as far as the driver/keeper is aware the car park operates a 2 hour maximum stay policy however there is a tablet in the restaurant to enter your reg for 24hours of parking (its quite possible the driver forgot to use this on the day)

the claim continues -
  In the alternative the defendant is pursued as the keeper pursuant to POFA 2012, Schedule 4.

the claim goes on to state the amount + damages + 8.00% per annum + costs and court fees (under 500 for the moment)

The keeper has already logged into MCOL and completed the AoS.

the keeper/driver will approach the restaurant to complain as suggested in the newbie post.

anything missed or something more the Keeper should be doing?

Coupon-mad

The keeper has already logged into MCOL and completed the AoS.
the keeper/driver will approach the restaurant to complain as suggested in the newbie post.
anything missed?

Yes: Defence!   

pcnwhat2025

The keeper is attempting to make heads and tails of the newbie post.

is the keeper right in thinking the "Claim Form" received is an LBC?
the solicitor involved is DCB Legal does that mean the keeper should send the email outlined in the newbie post to the solicitor in question?

secondly, is there a template complaint email when contacting the operator?

Gr1pr

No , an LBC , Letter Before Claim,  comes Before an actual claim,  the clue is in the B word 

Its also known as a letter of claim too, LoC 

Money Claim is an N1SDT claim form pack from the CNBC in Northampton using MCOL,  so the document is headed , Claim Form,  top left 

No , that email stage is past history 

Post the Issue date from the top right of the claim form below and also post a redacted picture of the POC from the lower left of the claim form below after hiding the VRM details first 

Any complaints examples are in the Successful complaints feedback thread, but dealing with the N1SDT claim form is extremely important for now 

So more details please 

pcnwhat2025

The keeper has checked and it is indeed the N1SDT form
worth mentioning The keeper has already logged into MCOL and completed the AoS as of yesterday 8/9/25

the Issue Date is 4/9/25

The redacted POC reads

1. The Defendant (D) is indebted to the Claimant (C) for a Parking Charge(s) (PC) issued to vehicle xxxxxxx at xxx

2. The dates of the contravention are 03/04/2025 and the D was issued with PC'(s) by the Claimant

3. The Defendant is pursued as the driver of the vehicle for breach of the terms on the signs (the contract). Reason: No Valid Parking Session.

4. In the alternative the Defendant is pursued as the keeper pursuant to POFA 2012, Schedule 4.

AND THE CLAIMANT CLAIMS

1. x amount being the total of the PC(s) and damages.
2. Interest at a rate of 8.00% per annum pursuant to s.69 of the County Courts Act 1984 from the date hereof at a daily rate of £0.03 until judgement or sooner payment.
3. Costs and court fees

Le_Kirk

With an issue date of 04/09/25 and having completed the AoS in a timely manner

your defence deadline date is 4.00 p.m. on 07/10/25

Coupon-mad

pcnwhat2025 said:

The keeper has checked and it is indeed the N1SDT form
worth mentioning The keeper has already logged into MCOL and completed the AoS as of yesterday 8/9/25

the Issue Date is 4/9/25

The redacted POC reads

1. The Defendant (D) is indebted to the Claimant (C) for a Parking Charge(s) (PC) issued to vehicle xxxxxxx at xxx

2. The dates of the contravention are 03/04/2025 and the D was issued with PC'(s) by the Claimant

3. The Defendant is pursued as the driver of the vehicle for breach of the terms on the signs (the contract). Reason: No Valid Parking Session.

4. In the alternative the Defendant is pursued as the keeper pursuant to POFA 2012, Schedule 4.

AND THE CLAIMANT CLAIMS

1. x amount being the total of the PC(s) and damages.
2. Interest at a rate of 8.00% per annum pursuant to s.69 of the County Courts Act 1984 from the date hereof at a daily rate of £0.03 until judgement or sooner payment.
3. Costs and court fees

Same as the hundreds of others this year. Read a few!

The Defendant must now defend. That's what the Template Defence thread is for.

pcnwhat2025

Coupon-mad said:

pcnwhat2025 said:

The keeper has checked and it is indeed the N1SDT form
worth mentioning The keeper has already logged into MCOL and completed the AoS as of yesterday 8/9/25

the Issue Date is 4/9/25

The redacted POC reads

1. The Defendant (D) is indebted to the Claimant (C) for a Parking Charge(s) (PC) issued to vehicle xxxxxxx at xxx

2. The dates of the contravention are 03/04/2025 and the D was issued with PC'(s) by the Claimant

3. The Defendant is pursued as the driver of the vehicle for breach of the terms on the signs (the contract). Reason: No Valid Parking Session.

4. In the alternative the Defendant is pursued as the keeper pursuant to POFA 2012, Schedule 4.

AND THE CLAIMANT CLAIMS

1. x amount being the total of the PC(s) and damages.
2. Interest at a rate of 8.00% per annum pursuant to s.69 of the County Courts Act 1984 from the date hereof at a daily rate of £0.03 until judgement or sooner payment.
3. Costs and court fees

Same as the hundreds of others this year. Read a few!

The Defendant must now defend. That's what the Template Defence thread is for.

Gr1pr asked for more details, so i provided them, why the attitude?

Coupon-mad

No attitude was intended in my post. Sorry if it read differently than I meant. That's the problem with the written word!

My post was intended as signposting to the Template Defence and aiming to show you how easy it is ... and that you could copy one on the forum already.

pcnwhat2025

on 9/9/25 the keeper has emailed the manager of the land with a complaint.

today keeper has received this response

Good afternoon,

 

Further to your email below.

 

While we acknowledge your explanation and the evidence of spending on-site, we must clarify that the car park signage and terms are displayed in accordance with the British Parking Association’s guidelines, including the clearly stated 2-hour free parking limit.

 

Although we do not agree with all the reasons provided for exceeding the permitted time, we do recognise your genuine use of the retail facilities. As a gesture of goodwill, we have arranged for the PCN (********) to be reduced to an administration charge of £15.00.

 

We hope this resolution is acceptable and that you will continue to visit Celtic Point in future.

 

Kind regards

is this considered success?

Keeper has checked MCOL and the case is still outstanding and unchanged however keeper will continue to check incase that situation changes.

Coupon-mad

I'd give consideration to paying the £15 given it is at court defence stage. The keeper's time and peace of mind is precious. To end the claim, they'd have to pay the £15 to DCB Legal (not to Parkmaven) but I bet DCB Legal don't know a thing about this offer.

Either way, tell the keeper that they must still defend the claim. It is unsafe not to defend. They could still get a CCJ if they don't.

That's because DCB Legal appear to 'maintain' claims for some clients (even 'fronting' the court fees, we think) because all the evidence shows they (DCB) call the shots.

Alternatively: defend and refuse to pay.

Those are the two choices.

Most DCB Legal cases are discontinued when defended so the keeper will most likely see it die a death in 2026 before any hearing anyway. Scam over. No money to pay if we are right. We have over 650 examples of this conduct from DCB Legal.

Depends if they like poker-facing such a situation.