LDK Parking Charge - Conflicting Times on letter

bennjiboy

Probably no surprise appeal failed, so POPLA next - what should i put in the POPLA appeal please?

First got this email

Thank you for your appeal, all comments made have been noted and any evidence provided has been fully reviewed. As per the Single Code of Practice, Annex C, the driver is often the same person as the keeper and/or the hirer. Where a keeper or hirer fails or refuses to provide the name and serviceable address of the driver when requested to, it may be assumed they are the driver, based on that failure or refusal. In absence of driver details, you as the registered keeper can therefore be assumed to be the driver. Please ensure you read this email carefully as it contains important information regarding your account and your next steps.

We can confirm your appeal has been fully considered and processed and an appeal response will be sent, via email, within the next two (2) working days.The document and password will be sent in separate emails so please ensure you check your junk and spam folder.

Your appeal response will be sent from email donotreply@zzps.co.uk. If you have not received this within two (2) working days, please call us directly 01932 918 916 or join our live chat service at www.ZZPS.co.uk .  If you are unable to open your appeal response, please first ensure you are entering the password with no spaces before or after. If you are still having issues, please use the previously mentioned options to contact us.

We must advise that your appeal response is time sensitive and therefore, if you do have any issues with opening the attachment or receiving the response, you must not email us. This is because we may not be able to action your email before the account progresses which may result in a balance increase that will be unable to be retracted.

Photographic evidence is available to view at Paymyparkingcharge.com using your Parking Charge Number (Client Reference) and your VRM (Vehicle Registration Mark).

Please note, if your appeal has been rejected and your correspondence states you may pay the reduced balance within 14 days, but the account is showing the full balance, you will be required to call us directly on 01932 918 916, join our live chat service, or use the bank details on the back of our original correspondence to make this payment.

Any email correspondence received disputing the balance or asking for assistance may not be picked up in time which would result in progression of the account.

Kind regards 

Cassie

Then this the next day.....

PRIVATE & CONFIDENTIAL

07 November 2025

Our Client:

LDK GROUP LIMITED

Parking Charge:

: XXXXX

Vehicle Registration Mark:

XXXXX

Location:

XXXXX

Contravention Date/Time:

2025-08-24

Total Amount Due:

£100 (£60 IF PAID WITHIN 14 DAYS OF THIS LETTER)

POPLA CODE:

XXXXX

Thank you for your appeal against the above Parking Charge. We have carefully considered your appeal howeverafter full consideration of all details relating to this Parking Charge your appeal has been rejected.

It is the driver’s responsibility to always ensure they are fully aware of and adhere to the Terms and Conditionswhen parking on private land.

Upon consideration of your appeal, we have concluded that this Parking Charge has been issued correctly. Whilstwe understand your comments made, it is the motorists responsibility to ensure payment is made for parking. Thesignage on site is approved by the British Parking Association and is sufficient in notifying motorists of the Termsand Conditions of parking on private land. Whilst we do understand the situation, we must treat all motorists equallyand, as no payment was made, we are unable to accept your appeal.

For your further information, given The Supreme Court ruling in the case of ParkingEye Limited –v- Beavis(https://www.supremecourt.uk/cases/uksc-2015-0116.html), it is clear that your Parking Charge is wholly validand fully enforceable through the courts.

You have now reached the end of our internal appeals procedure and therefore you now have various options:

You can either pay the total amount due as shown above within the next 14 days from the date of this letter.

Call us on 01932 918098

Pay securely online at www.PayMyParkingCharge.com

Send a payment to the address noted above (please quote the Parking Charge Number on all payments)

Please note, a £1.95 handling fee applies to all payment methods.

OR;

You can appeal to an Independent Appeals Service: POPLA (Parking on Private Land Appeals)

IMPORTANT NOTE: Should you decide to appeal to POPLA the option to pay a discounted amount will no longer be available and the full amount of the Parking Charge will become due should you lose or withdraw your appeal.

If you decide to appeal to POPLA, you will need to visit their website, www.popla.co.uk; how to appeal (either online or by downloading the relevant forms) can be located via the website. If you are unable to access their website, please call us for further information on how to obtain the forms.

Please ensure that your unique number as noted above is quoted on all correspondence to POPLA. You have 28 days from the date of this letter to exercise this option. Before making your appeal, you should read the guidance notes on the website.

PARKING ADMIN CENTRE

400 DASHWOOD LANG ROAD, BOURNE BUSINESS PARK, ADDLESTONE SURREY KT15 2NX

TEL: T+44(0)1932 918098

EMAIL CUSTOMERSERVICES@PAYMYPARKINGCHARGE.COM

WEBSITE WWW.PAYMYPARKINGCHARGE.COM

Parking Admin Centre & www.PayMyParkingCharge.com are trading names of ZZPS Limited

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

ZZPS Limited, registered in England & Wales numbered 07846404.

VAT No. 133 2637 35

PMPC APPEAL REJECTION LETTER POPLA.DOCX

If you appeal to POPLA we will suspend recovery activity on the Parking Charge until the appeal has been determined.

By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above.

If you do not make payment or appeal, the outstanding Parking Charge will be passed to our appointed debt collection agency for further action and all costs associated with this process will be added to the amount outstanding.

Sent unsigned electronically

For and on behalf of the Parking Admin Centre

______________________________