Amazon and small claims court

MyRealNameToo

TELLIT01 said:

A brand new iron shouldn't be putting anything other than clean steam out.  The question of why do a second shirt when it ruined the first is however a valid one.

It's not brand new, it was a warehouse item which is predominately returns that are not in a state to be able to be sold as new. Some will be items where packaging has simply gotten damaged but they are the minority. 

Likely that someone bought it, tried it at home, didnt like it for some reason and sent it back with water still in the tank. Its then sat there for an indeterminate period waiting for someone to buy it from the warehouse with the water remaining inside. Probably not a full tank but wet enough for corrosion. 

Alderbank

sheramber said:

TELLIT01 said:

A brand new iron shouldn't be putting anything other than clean steam out.  The question of why do a second shirt when it ruined the first is however a valid one.

Amazon Warehouse sell goods that been returned. 

They have now renamed it as Amazon Resale.

All items are used, returned, pre-owned, or open-box products. Amazon say they thoroughly test the functional and physical condition of each item and give each product a specific grade before selling it.

Undervalued

Aladinsaneuk said:

user1977 said:

Why do you want to send the shirts to them? Apart from anything else, it will leave you with a lack of evidence...

Fair comment

 because it’s proof of what occurred 

and I would like to think that the photographic evidence would be sufficient 

Taken literally it isn't!

All you have got are damaged shirts and no proof as such that they were damaged by this particular iron!

That said, in a civil case you don't need "proof" (in the criminal sense) just evidence that the judge is likely to believe on the balance of probabilities.

Cleaning the iron so that it now works properly hasn't helped in preserving the chain of evidence.

I have to say I'd take the £13 they have offered or perhaps contact them once more and try and negotiate a slightly larger sum!