Plumber ignoring me.

bob7bob

Brouts said:

As a plumber myself, I hear of this thing happening a lot and it's people like this that give us all a bad name.  I would try calling and keep on trying.  You've paid them for a service and what they've done is not satisfactory.  If they refuse to respond or to put it right, then I would explain they will be getting a very poor google review (if they're on google) and you will be taking them to court to recuperate the costs you'll be charged by others to put it right.  I would also give them a timeframe for this.

Everyone makes mistakes.  I'm not perfect, but if something wasn't done right on one of my jobs, I would be straight round there to put it right for them.

Hope this helps and good luck!

I had an online chat with the CAB so now have a case number. I contaced the manufacturer of the heating mat. They were very helpful and told me what tests needed to be carried out to confirm what the problem was. We have a repair company coming in next week. They have equipment to pinpoint the damage. Trying to find a tiler to be there at the same time wasn't easy. They repair company will give us a warranty once the tile/tiles are in place.

I now know we should have had a certificate from an electrician when the heating mat was installed. Something else to include in the letter we'll be sending.

As for calling the plumber. He has now deleted the WhatsApp messages from his account so obviously has no intention of dealing with me.

It's sad that it has come to this. We are not unreasonable people. We made no fuss despite the major inconvenience and added expense of my husband having to move out while they fixed the first problem. We would probably have worked with them if they had at least got back to us after the second issue.

I'll send the letter, see what happens. If it gets resolved, all good. If not, bad reviews.

I'll post the outcome.