Dangerous ladder product recall!!!!

Poppadoodles

Bought a ladder in March on eBay now recieved an email with a link to gov.uk website saying the ladder is a serious injury risk so I can't use it. EBay told me to contact the seller who is in China I now discover no response from them eBay say they won't do anything and the ladder is still for sale!! Anyone else experienced this or any idea how to proceed please 🙏

soolin

Poppadoodles said:

Bought a ladder in March on eBay now recieved an email with a link to gov.uk website saying the ladder is a serious injury risk so I can't use it. EBay told me to contact the seller who is in China I now discover no response from them eBay say they won't do anything and the ladder is still for sale!! Anyone else experienced this or any idea how to proceed please 🙏

Unfortunately ebay won't get involved after such a time and as your seller is not in the Uk enforcing any return from them is probably going to be impossible. Incidentally, where did the email originate from that told you it wasn't safe, did that come from ebay or the seller? 

bazdvd

with a faulty ladder i would of rung them but tread carefully and take one step at a time. You might need to go all the way to the top to get a resolution.

tacpot12

If you want your money back, you will need to sue the Chinese company in China, assuming they are even a company. You will need a Chinese lawyer. 

You should write to your MP about it. There are calls to make the platforms responsible for the safety of goods they sell: See here: Holidays from hell: thousands of dangerous travel adaptors sold online | Electrical Safety First

Until this is enacted, eBay have no resposibility.