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Horizon fine (Tesco parking with varying restriction times)
Freeeeee
Posts: 19 Forumite
i have received a parking charge from Horizon due to an overstay at Tesco car park. I had no they had varying parking restrictions. 3 hours until 10pm then 1 hours from 10pm until suit closing at 12am. I arrived when it was dark and it is clearly dark in the APNR photos.
I was a genuine shopper, stayed for 1 hours 22 minutes and spend £100+ which to do a shop in a large tesco store and get through their self check outs (as manned tills are not open in the evening) seems very reasonable and i have no idea how they think 1 hour is reasonable.
The Tesco store customer services and manager have refused to help saying it’s nothing to do with tesco and they couldn’t help even if they wanted to. I explained that the landowner has the ability to cancel parking tickets but they said they couldn’t so this and that head office wouldn’t be interested and that i just need to appeal with Horizon (which we all know how that will go with their pitiful appeal success rates!)
is there anything I can do with this as i obviously did overstay and not knowing about the differing restrictions periods would be seen as my responsibility?
many thanks!
I was a genuine shopper, stayed for 1 hours 22 minutes and spend £100+ which to do a shop in a large tesco store and get through their self check outs (as manned tills are not open in the evening) seems very reasonable and i have no idea how they think 1 hour is reasonable.
The Tesco store customer services and manager have refused to help saying it’s nothing to do with tesco and they couldn’t help even if they wanted to. I explained that the landowner has the ability to cancel parking tickets but they said they couldn’t so this and that head office wouldn’t be interested and that i just need to appeal with Horizon (which we all know how that will go with their pitiful appeal success rates!)
is there anything I can do with this as i obviously did overstay and not knowing about the differing restrictions periods would be seen as my responsibility?
many thanks!
0
Comments
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I would suggest that you complain directly to head office3
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Are there big green "Staying longer than 3 hours?" signs everywhere?
Horizon have difficulty enforcing these since Tesco got another company on board to try and make some cash out of app parking. In other words, how can restrictions of 60 minutes be clear when for every one of Horizon's signs there is an even more prominent bright green sign implying there is a 3 hour maximum stay in larger text?
2 -
take as much of the shopping that is left and ask for a refund ..... leave nice feedback on social media .... then shop else where after telling the CEO such3
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But are there are loads of these on site it's saying you have to pay after three hours on site with no restrictions on time of day:
1 -
why does any one shop at tescos these days ?1
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