PCN when ticket machine out of order

Raven2020

hi
firstly before I get told off, I apologise for anything I might do wrong, still cant get to grip with forums.

secondly the PCN the registered keeper received was for a very brief visit to a shopping centre where NON of the payment machines were working ( have photo evidence).
Can this be appealed please?
it was a straight to NTK and which arrived 15 days after said offence and needs to be appealed by the 4/8/25, actually only received letter saturday morning.
any help appreciated

DE_612183

yes most definitely you appeal - but don't say who was driving.

check out the newbies thread as well.

which car park and which parking company?

James_Poisson

You are dealing with scammers which parking company sent you the charge?

Post a screenshot of the NTK with personal details redacted but leave the dateline showing.

What did the shopping centre / land owner say when you complained that their contractors have tried to scam you out of money when their machines were not working.

Read through the newbies thread in the mean time.

Raven2020

yes read through the newbies thread, quite complicated but hopefully got most of what I was need to do, but with it being an IPC associated company thought I'd check.

its with Excel Parking and at Menai Shopping Centre Bangor.
Apparently the ticket machines have not been working for years.

Baldytyke88

Raven2020 said:

hi
firstly before I get told off, I apologise for anything I might do wrong, still cant get to grip with forums.

secondly the PCN the registered keeper received was for a very brief visit to a shopping centre where NON of the payment machines were working ( have photo evidence).
Can this be appealed please?
it was a straight to NTK and which arrived 15 days after said offence and needs to be appealed by the 4/8/25, actually only received letter saturday morning.
any help appreciated

Was there an app that could be used to pay the fee?

Raven2020

hope this helps

Raven2020

James_Poisson said:

You are dealing with scammers which parking company sent you the charge?

Post a screenshot of the NTK with personal details redacted but leave the dateline showing.

What did the shopping centre / land owner say when you complained that their contractors have tried to scam you out of money when their machines were not working.

Read through the newbies thread in the mean time.

I cant get hold of the land owner, the contact info on the website just bounces back, so no luck complaining to them. 
I also couldn't find a FAQ regarding the payment machines being out of order

Raven2020

Baldytyke88 said:

Raven2020 said:

hi
firstly before I get told off, I apologise for anything I might do wrong, still cant get to grip with forums.

secondly the PCN the registered keeper received was for a very brief visit to a shopping centre where NON of the payment machines were working ( have photo evidence).
Can this be appealed please?
it was a straight to NTK and which arrived 15 days after said offence and needs to be appealed by the 4/8/25, actually only received letter saturday morning.
any help appreciated

Was there an app that could be used to pay the fee?

there is but it wasnt working properly and very poor internet connection, impossible to use. And again like the machines the app and website/qr code have been not working properly for years. 

I didnt think it was the dirvers responsibility to make sure they had a working mobile phone to park, as with having conventional forms of payment, cards and cash, its surely upto the car park operator to insure they machines are in full working order 

Car1980

https://en.parkopedia.co.uk/parking/carpark/menai_shopping_centre/ll57/bangor/?arriving=202509021600&leaving=202509021800

Plenty of reviews saying there are no signs

prowla

Raven2020 said:

Baldytyke88 said:

Raven2020 said:

hi
firstly before I get told off, I apologise for anything I might do wrong, still cant get to grip with forums.

secondly the PCN the registered keeper received was for a very brief visit to a shopping centre where NON of the payment machines were working ( have photo evidence).
Can this be appealed please?
it was a straight to NTK and which arrived 15 days after said offence and needs to be appealed by the 4/8/25, actually only received letter saturday morning.
any help appreciated

Was there an app that could be used to pay the fee?

there is but it wasnt working properly and very poor internet connection, impossible to use. And again like the machines the app and website/qr code have been not working properly for years. 

I didnt think it was the dirvers responsibility to make sure they had a working mobile phone to park, as with having conventional forms of payment, cards and cash, its surely upto the car park operator to insure they machines are in full working order 

Phone run out of charge, couldn't connect, no internet, business phone can't install apps, etc.

I won't use my phone to connect to the scammers systems.

Car1980

They'll say you should have left the site, which is obviously impractical.

They are very litigious and tend to go all the way to a hearing, so personally I would like to go into court saying you did pay them

I would pay them now via the app for a parking session. Maybe for 12 hours (£3), then you can say you paid the original 50p parking plus the £2.50 DVLA fee it cost them to purchase your address. Screenshot the evidence.

Then, at any court hearing, you have the defence of paying when you were able to obtain a signal, and you've covered  their out of pocket expenses, but they have no right to any more because their signage is inadequate and they should run their business better and have working payment machines.

Then their claim is no longer "you didn't pay", but "you paid us, but you paid us wrong". 

Non-payment puts the parking company on the front foot, but efforts to rectify that instead puts them on the back foot as you have suddenly made their attempt to argue they should get £100 off the back of a 50p late payment look ridiculous.

I wouldn't appeal as such though. You challenge them. Say their machine was broken, no phone signal was available and you have paid for a 12 hour parking session via the app, which also covers their £2.50 DVLA fee. Therefore no more payment will be forthcoming and you look forward to defending their court claim if they disagree.