Brand new car reg delay with dealer

gillian221

I was bent to pick up my brand new car today, but the dealers rang me to say that all JLR Computers are down and they are having problems with DVLA. I am now sat at home waiting.how long does it take to tax I paid in full for this car last Tuesday. I have seen the car and arranged to pick it up this morning.

BEBELUCA2017

This truly is a first world issue.

Car_54

gillian221 said:

I was bent to pick up my brand new car today, but the dealers rang me to say that all JLR Computers are down and they are having problems with DVLA. I am now sat at home waiting.how long does it take to tax I paid in full for this car last Tuesday. I have seen the car and arranged to pick it up this morning.

Taxing a car takes seconds. The real question is how long it will take to sort out the JLR/DVLA system problems. How long is a piece of string?

paul_c123

This is a sign of things to come. Reverse out the deal if you can, as soon as you can!!! Buy something else, for your own sanity.

Ayr_Rage

paul_c123 said:

This is a sign of things to come. Reverse out the deal if you can, as soon as you can!!! Buy something else, for your own sanity.

The OP will be lucky, finding reverse in a JLR gearbox, LOL.

Mildly_Miffed

If this is a brand new car, it's not just "taxing it". It has to be registered in your name to tax it in your name.

And that first registration requires JLR's computers to liase with DVLA's, in order to transfer all the VIN, emissions, etc etc data.

Today is the first day of 75 plates, so there's going to be lots of cars being registered today.

Wonka_2

Mildly_Miffed said:

Today is the first day of 75 plates, so there's going to be lots of cars being registered today.

Probably a good job a very small proportion of them would have been from JLR 😉

photome

At least your problems will start slightly later 

WellKnownSid

photome said:

At least your problems will start slightly later 

My son has a mate who works for JLR as a tech.  They are massively behind target because they spend every waking hour fitting new engines.  There is a huge backlog of cars, they don't have enough courtesy cars, and any customer complaints which are not VOR are not going to be looked at for many, many months.

Mildly_Miffed

Is this proof that it's not just your dealer making things up?

https://www.autocar.co.uk/car-news/new-cars/it-issue-leaves-jlr-unable-register-cars-crucial-new-plate-day

WellKnownSid

Mildly_Miffed said:

Is this proof that it's not just your dealer making things up?

https://www.autocar.co.uk/car-news/new-cars/it-issue-leaves-jlr-unable-register-cars-crucial-new-plate-day

If it's a genuine security incident (as opposed to a dodgy patch rollout) then it is unlikely to be resolved within 24 hours.  Parts of M&S were restored within six weeks but the rest took several months.

What matters now is the efficacy of their business continuity arrangements i.e. manual registration using the appropriate backup systems and even paperwork.