hive - no thermostat or transmitter in new house

LindaSecker54

hiya - we are about to move house and the thermostat and 'transmitter' ? for the hive thing controlling the central heating has gone in the move (probably in the previous owners container). I've no idea what we do about this - we don't need or want 'smart' heating, a portable thermostat programmer thing is all we need. We don't need it attached to the internet or to our phones. Any suggestions? We want to test the heating before new flooring goes down

vacheron

If they have removed the thermostat / transmitter they will have left you without working central heating which is a bit naughty. If they were considerate when they installed the Hive system, they may have left the original wiring in the wall where the original wired thermostat was, and which any heating engineer will be able to re-wire back in so you can use a conventional thermostat.

Their transmitter isn't much use without the receiver / controller. Have you asked them if they have it, and if so if they could kindly post it back to you? Hive can work perfectly happily as a conventional heating controller / wireless thermostat, so it would at least save you £50-100 buying a replacement thermostat / timer.

LindaSecker54

thanks Vacheron - yes I asked them. They said they left them on a shelf in the garage out of the way of the gung-ho movers. However having checked again today, there isn't anything there that could be them. I don't want to keep pestering them! I would imagine when they come to unpacking their container they'll find them and post them back, but we kind of want to test the heating system in the next 2 weeks I guess I need to ask them again

vacheron

To "test" your heating you (or a competent person if you are unsure around mains electricity) can simply bridge the thermostat inputs at the boiler to call for heat and which will fire up the central heating.

However for it to work properly you would need a thermostat and also a programmer to set the heating on and off times. Sometimes the programmer is included in the wall thermostat (similar to Hive), sometimes they are a separate unit on a wall near the boiler, and sometimes they are built into the boiler itself.

I assume you have a combi-boiler so it is currently able to make hot water on demand without any problems, if so, do you know where your programmer is (or should be)?

LindaSecker54

They said there were two bits - transmitter and thermostat units - stashed in the garage. There's a main unit wired into the wall near the boiler, it's a white square with a lit green light. Yes we're getting hot water. Our current system has a portable programmer and thermostat combined - seems much simpler!! So no, I don't know where the programmer is. Pretty sure they did everything online. Hubby is immensely practical and could do the bridging of thermostat inputs so long as they are not too low down as he got a massive hernia! Maybe he'll have to talk me through it Honestly, this house move is gonna kill us.... 

Vortigern

The "main unit" with green light near the boiler is the hive receiver. You should be able to turn the heat on and off using a button on that unit. You need to find the thermostat, or replace it.

I can't imagine why the thermostat would have been stored on a shelf in the garage: it would normally be attached to a wall in the living area.

Given that it is a part of the heating system - a fixture that you have bought with the house - you should ask the vendor to replace it.  Via your conveyancing solicitor if necessary.

WIAWSNB

LindaSecker54 said:

They said there were two bits - transmitter and thermostat units - stashed in the garage. There's a main unit wired into the wall near the boiler, it's a white square with a lit green light. Yes we're getting hot water. Our current system has a portable programmer and thermostat combined - seems much simpler!! So no, I don't know where the programmer is. Pretty sure they did everything online. Hubby is immensely practical and could do the bridging of thermostat inputs so long as they are not too low down as he got a massive hernia! Maybe he'll have to talk me through it Honestly, this house move is gonna kill us.... 

One day you'll look back on this and laugh...
As Virti says, you have the 'receiver', and you can turn the CH on and off with this - it has a 'manual override' button on it.
Post a pic of it on here to confirm.
Bear in mind that this will be basic on/off control, so won't control the house temp - each rad will need to do that until you get a new Hive controller. But it means you can turn your boiler and CH on for testing.
Since your DHW works, I'm guessing you have a 'combi' boiler?
What to do? Stick with Hive - it's really nice to use. You can pick up a Hive room stat - an SLT3 - for around £40 on eBay, and that should connect and work with your receiver. Even check Facebook Marketplace, and you'll likely find one quite close, so save time.
This can be set to 'stand alone' mode, so doesn't need an internet 'hub' & smart phone app. However, the app is great, and really worth having - it's awkward to program without it, but super-easy with.
If you choose to go 'hub', then you can have the Hive 'mini' instead of the SLT3, and it's much neater. But you will need the phone app to program that one!
A hub can also be picked up for around the £35 mark, and these days they can be reset for a new user. 
I'm not sure if the exact versions of each you'll need, but I sold a second hand Nano2 320 - I think it was - recently for less than £20, and the buyer reset it with no problem for their own account.
Anyhoo, post a close-up pic of your receiver, please.

WIAWSNB

https://ebay.us/m/cYV3i4
https://ebay.us/m/bZWTIq
Etc.

LindaSecker54

Thanks all - we got in touch with them again and if they don't turn up in the container, they are going to buy new ones and send to us and finding the manual override button on the main thingy was really really simple, so the heating is tested, working and I feel a bit of an idiot Thanks all for your input