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2 yr old solar system battery failure
Comments
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You can pursue the installer for the cost of replacement and installation, taking it to small claims court if needs be.SolarMo said:its not about satisfaction of being right its about what's legally correct. I. trying to understand my rights on what I can and can not pursue and via which avenue.
Where pragmatism comes in is that you are only entitled to a replacement of your dead two year old battery with a functioning two year old battery (or equivalent value), plus installation, if you can show that the battery failed prematurely as a consequence of an inherent problem and not through misuse.
The installer can insist you get an independent inspection done (at your cost, but it should be refunded by the installer if they accept the failure was premature or a court decides the same thing) or they may accept the verdict you already have. They'll then either source a replacement battery from the manufacturer (if you're lucky), find a two year old battery for you, or give you a depreciated contribution to a new battery which you'd then buy and they'd fit. You could use court action to enforce all of this if needs be.
Assuming the manufacturer is adhering to the terms of their warranty, you don't have any viable option to pursue them. You can sue anyone at any time, but if they've done nothing wrong you'll be throwing money away.
Meanwhile, all the time this is going on you're missing out on free energy and the certainty of a new battery that could be fitted now for £150.
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OP hasn't been back but hopefully they paid the £150 and have a working battery, since Givenergy have recently gone bust so warranty issues could be a problem.
(Sorry for the bump, this seemed a chance to put a line under things!)
N. Hampshire, he/him. Octopus Intelligent Go elec / Fuse gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Ecoflow Stream, Best kettle :-)
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 37 MWh generated, long-term average 2.6 Os.2 -
givenergy as suppliers
No wonder the installer is wanting you to pay. Given Givenergy are in administration (Last week), odd's on they would never get paid.
Get the battery delivered quick, or you will end up with nothing.
Life in the slow lane0 -
^ This thread dates from August 2025; hopefully it's been resolved months ago.
N. Hampshire, he/him. Octopus Intelligent Go elec / Fuse gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Ecoflow Stream, Best kettle :-)
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 37 MWh generated, long-term average 2.6 Os.0 -
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I take it that there was a spam post then?
Life in the slow lane0
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