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James_Poisson

DellBwoy said:

The mediation process wasn't very helpful IMHO as it seemed the chap was on their side as he didn't believe that my car was borrowed by someone else on two different occasions. 

His tone was very sarcastic and if I was a lesser person that would have put me off continuing to fight them. I refused their offer and said I would see them in court.

Another example of the fast track mediation training they used to double the staff for this, I would make a complaint, the mediators are supposed to be impartial, they are not there to take sides, criticise or steer the process one way or the other.

The mediator should not give legal advice, or comment on the merits of each party’s claim or defence, though as I understand it no formal record of the session is made.

Car1980

Not to mention the entire claim is a ridiculous "we have your money but you paid us wrong".

Coupon-mad

Johnersh said:

@Coupon-mad not sure I agree with those adjectives, but it's certainly negligent.

If CEL had multiple events actually worth £100 a pop, then DCB have just cost them, plus court fees etc as they are unlikely to issue fresh proceedings for each.

Personally, I think a really simple solution would be to permit longer particulars on the e-form and then routinely crucify parties where claims have been inadequately pleaded or, in the alternative, to make the online PoC a facility for litigants in person only 

Those are very good suggestions.