ANPR365 Ltd, PCN.

onetwothreefourfivesix

Hi all, 

I'll try to keep it short and sweet. I put in the wrong reg at a carpark (I believe its only one character out), received a NTK within the 14 days time period. I appealed, mentioning a keying error and the parking company rejected the appeal. 

Ready to appeal to POPLA now. Would like to know if this NTK is POFA compliant and if not why, also one thing I find bizarre is in their rejection letter they state they a have found a similar VRM so essentially admitting a keying error?? 

I'd also argue they don't have a strict proof of a chain of contracts allowing them to operate legally.

May I please have a template for POPLA please!

So my appeal would be:

1) its a minor keying error and at most a major keying error.
2) Possibly non-compliant POFA NTK (unsure)
3) Provide a chain of contacts from the landowner proving they can operate.


I've attached the rejection letter and NTK below:

Many Many Thanks!

Gr1pr

There are no popla templates, just guidance in the newbies sticky thread in announcements,  3rd post

Was the driver outed in the initial appeal   ?  If yes then bin Pofa2012 arguments,  regardless of any compliance or not  ( no Pofa warnings on that NTK PCN letter, despite it being issued promptly  ))

Seems to me that they should have cancelled for a minor keying error or offered the £20 option for a major keying error,  but did neither

Coupon-mad

onetwothreefourfivesix said:

Hi all, 

I'll try to keep it short and sweet. I put in the wrong reg at a carpark (I believe its only one character out), received a NTK within the 14 days time period. I appealed, mentioning a keying error and the parking company rejected the appeal. 

Ready to appeal to POPLA now. 
So my appeal would be:

1) its a minor keying error and at most a major keying error.
2) Possibly non-compliant POFA NTK (unsure)
3) Provide a chain of contacts from the landowner proving they can operate.

I've attached the rejection letter and NTK below:

Many Many Thanks!

Yep if they failed to properly handle the keying error - DESPITE ADMITTING IN WRITING THAT THEY'D FOUND AND MATCHED THE PAYMENT MADE TO A SIMILAR VRM* - and they failed to either cancel the PCN (minor error) or offer to settle at £20 (major error) than you win at POPLA even if you outed yourself as the driver. Did you?

Secondly, I see no mandatory Entrance Sign facing you at that 'IN' roadway. That's another clear breach of the Code of Practice.

* their conduct is a misleading action under the DMCC Act and you could complain to the Competition and Markets Authority, who enforce that law as a regulator with actual clout.

The CMA has new powers this Summer to fine traders for lying or omitting information and misleading people by not complying with a Code of Practice they say they adhere to. This is a civil offence by the parking operator. Report them.

Coupon-mad

onetwothreefourfivesix said:

Hi all, 

I'll try to keep it short and sweet. I put in the wrong reg at a carpark (I believe its only one character out), received a NTK within the 14 days time period. I appealed, mentioning a keying error and the parking company rejected the appeal. 

Ready to appeal to POPLA now. 
So my appeal would be:

1) its a minor keying error and at most a major keying error.
2) Possibly non-compliant POFA NTK (unsure)
3) Provide a chain of contacts from the landowner proving they can operate.

I've attached the rejection letter and NTK below:

Many Many Thanks!

Coupon-mad said:

Yep if they failed to properly handle the keying error - DESPITE ADMITTING IN WRITING THAT THEY'D FOUND AND MATCHED THE PAYMENT MADE TO A SIMILAR VRM* - and they failed to either cancel the PCN (minor error) or offer to settle at £20 (major error) than you win at POPLA even if you outed yourself as the driver. Did you?

Secondly, I see no mandatory Entrance Sign facing you at that 'IN' roadway. That's another clear breach of the Code of Practice.

* their conduct is a misleading action under the DMCC Act and you could complain to the Competition and Markets Authority, who enforce that law as a regulator with actual clout.

The CMA has new powers this Summer to fine traders for lying or omitting information and misleading people by not complying with a Code of Practice they say they adhere to. This is a civil offence by the parking operator. Report them.

Weirdly, ANPR365 used to be in the IPC AOS last year and have now hopped to the BPA. Almost unheard of. Why...?

https://forums.moneysavingexpert.com/discussion/comment/80612081/#Comment_80612081

Red flag:

I wonder if they had high disciplinary sanctions. I wonder if those sanctions transfer across if an operator jumps ship?

I don't think the MHCLG sanctions plans state that this must be the case if an operator forum shops and hops to the other Trade Body when they already have sanction points.

I will alert the MHCLG to that concern because a firm repeatedly misleading consumers cannot have accumulated sanction points erased. 

This is an extra concern to mention in responses to the Public Consultation question 33.

onetwothreefourfivesix

Thank you all very much for your prompt replies! I cannot remember if I stupidly outed myself or not but I go with the entrance sign breach and obviously the keying error. Yes they were a member of the IPC which I found strange. New kids on the block?

Thank you again, will update when I receive more info.

onetwothreefourfivesix

Just one last thing does POPLA require the exact breaches from the BPA, such as exact sections and paragraphs etc?

James_Poisson

onetwothreefourfivesix said:

Just one last thing does POPLA require the exact breaches from the BPA, such as exact sections and paragraphs etc?

Yes, you have to lead POPLA by the hand some are not the brightest sparks, and they also fall on the side of their paymasters at any excuse.

onetwothreefourfivesix

James_Poisson said:

onetwothreefourfivesix said:

Just one last thing does POPLA require the exact breaches from the BPA, such as exact sections and paragraphs etc?

Yes, you have to lead POPLA by the hand some are not the brightest sparks, and they also fall on the side of their paymasters at any excuse.

Thank you kindly!