Ikea complaint going unanswered

DesperatePegs

Can a Section 75 be used against IKEA, as it is a limited company?

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81613572#Comment_81613572

The withdrawal of free business banking by Santander would be a business, not a consumer, matter.

Is the introduction of the charge contrary to the original terms?

It is quite common that new small business banking customers secure fee free banking for a set period of time. If the fee free offer is open ended then the terms are quite likely to include a basis by which the fee can be altered from zero to something else (above zero) subject to a suitable notice being provided. If that has all been done, then the increase in the fee is not contrary to the original terms.

If the free business banking was a "forever" offer, that might be a different discussion, though the matter of "forever" or "lifetime" offers has arisen on the forums in the past and progressed to great length.

CliveOfIndia

https://forums.moneysavingexpert.com/discussion/comment/82012297#Comment_82012297

What is the nature of your complaint? The first step is always to try and resolve any issues via their standard complaints procedure. Compensation for "emotional distress" is always a tricky one - for starters, how do you quantify it? You may well find they'll offer a goodwill gesture, but trying to claim for "emotional distress" is pretty much a non-starter in most cases.

As to your other question, yes, S75 is certainly an option, subject to the usual rules and restrictions (items cost between £100 - £30,000, at least partly paid by credit card, retailer has breached contract).

born_again

https://forums.moneysavingexpert.com/discussion/comment/82012385#Comment_82012385

Yes, subject to the claim being within rules of S75

Although no update from customer on progress, given thread started 9 months ago.

Renfrewman

https://forums.moneysavingexpert.com/discussion/comment/82012410#Comment_82012410

Eh???????????

Alderbank

https://forums.moneysavingexpert.com/discussion/comment/82012385#Comment_82012385

Possibly, yes. It depends on the nature of your longstanding complaint and also how you paid.

Would you like to share any details with us?

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/82012499#Comment_82012499

So @ eskbanker wrote

it has been reported that Santander (in the context of their removal of free business banking) have been trying to evade their obligations

To which @MyRealNameToo responded

dont want to label something a complaint if it doesnt meet the FCA definition which requires financial loss, material distress or material inconvenience. 

and @eskbanker replied

there is financial loss, in the form of a new monthly charge being introduced, contrary to the original terms.

And I then noted that the original terms might well include a provision for the fee at the rate of zero to be varied and that any matter relating to business banking is not a consumer matter.

born_again

https://forums.moneysavingexpert.com/discussion/comment/82012385#Comment_82012385

What makes you think it cant be?